Customer Service Rep

About Our Client

Salary: $65,000 - $70,000 + Super

Are you passionate about providing exceptional customer service? Our client, a leading wholesale provider in both B2B and B2C sectors, is looking for a dedicated and enthusiastic Customer Service Representative to join their dynamic team in Glen Waverley, Melbourne.

This full-time role requires you to be on-site 5 days per week, working closely with a collaborative and driven customer service team.

Job Description

Key Responsibilities:

• Process purchase orders via phone and email, ensuring accuracy and timely handling.
• Liaise with customers regarding product availability, ETAs, and delivery schedules.
• Review stock levels and warehouse inventory to ensure orders are processed and fulfilled correctly.
• Handle payments, including invoicing and payment processing.
• Communicate with the dispatch team to coordinate deliveries and ensure smooth product delivery.
• Provide general customer service support, responding to queries and offering solutions in a professional and friendly manner.
• Manage customer accounts and update relevant information to maintain accurate records.
• Resolve any customer issues or concerns with a focus on satisfaction and resolution.

The Successful Applicant

Skills and Experience:

• Previous experience in a sales order customer service role or similar role.
• Strong communication skills (both written and verbal).
• Ability to handle multiple tasks simultaneously with excellent organisational skills.
• Proficient in using office software and CRM systems.
• Strong attention to detail and accuracy in order processing and payments.
• Positive, proactive attitude with a passion for customer service.

• Opportunity to work with a passionate and close-knit team.
• Supportive leadership that values employee development and fosters a positive work culture.
• Energetic office environment where teamwork and communication are key.
• Long-tenured employees, fostering a stable and inclusive workplace culture.
• Career growth within a well-established company.
• Full-time, permanent position in a great work environment.