Application Engineer

About Our Client

Our client is a global leader in the pipe joining and flow control sector. For the APAC market, we are looking for an Application Engineer being responsible for providing technical support and finding complex engineering solutions in regards to the entire product range.

Job Description

The successful Application Engineer will have the following responsibilities:

• Provide Engineering consulting support to sales organisation to address customer's technical inquiries and investigating field installations as to product usage and performance.
• Address direct customer inquiries regarding the product features, benefits and applications. When appropriate, make joint calls with sales personnel to customer's facilities to address technical inquiries and seminars.
• Investigate product performance issues at field installations and with returned materials.
• Conduct training sessions with new employees to educate them on the features and benefits of our products and services.
• Serve as an internal resource on product issues, representing the customer's needs. Communicate with the global team (China, Australia, SEA, US) frequently and provide product performance feedback.
• Continually update personal knowledge of products, competitive products, and relevant markets.
• When requested, provide assistance in local product regulatory matters.
• Perform additional related projects as assigned by the Manager of Application Engineering.

The Successful Applicant

A successful Application Engineer has the following requirements:

• A degree in Mechanical or Mechatronics Engineering.
• 3-5 years of experience in the role.
• Strong understanding of the Piping industries, including mechanical aspects and regulations.
• Experience in mining, fire protection or HVAC system design/construction/operation is a plus.
• Exceptional problem-solving skills and the ability to work under pressure.
• Excellent communication and presentation abilities, being able to communicate with both internal and external stakeholders.
• Good understanding of customer requirements and product development.
• Willingness to travel and work at different project sites - travel time is very limited and involve short trips.

• A competitive salary package based on experience.
• Opportunity to work with a diverse and dynamic team located in 3 different continents (AU/NZ, China and US).
• Opportunity for professional development and advancement within the company.
• A positive and innovative company culture that values employee contribution.