Senior Claims Service Consultant

Senior Claims Service Consultant | Full-time | Multiple locations | Hybrid working

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for:

• Adhering to the AAL Claims Management Process, ensuring compliance with current legislation, and making informed decisions on claims.
• Maintaining knowledge of legislative impacts on claims management and apply this knowledge to decision-making for each claim.
• Committing to AAL standards to minimize claims leakage and control the cost of claims.
• Managing expectations and relationships with claimants and stakeholders, both internally and externally.
• Building and maintaining positive team relationships, tailor communication to client interactions, and ensure compliance with relevant regulations and internal processes.

About you:

• Demonstrated motor claims management experience (mandatory).
• Experience in a complex Customer Service environment.
• Demonstrate specific technical capabilities and competence, meeting AAL's professional progression standards, which may include the submission of a portfolio of evidence (for AAL employees).
• Able to collaboratively work within a team environment, demonstrating strong planning and organizational skills to manage competing demands.
• Exhibit the ability to analyse complex information, maintain high attention to detail, and possess excellent communication skills to achieve the best outcomes for AAL.
• Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities, adept at balancing understanding, empathy, and compassion with achieving optimal commercial outcomes for ALL.

What's on offer:

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Location: Adelaide, SA, AU, 5000

Brisbane, QLD, AU, 4000

Position Cluster: Non-Executive