Perth - Hotel Service Manager - Front Office Manager
We are looking for a FRONT OFFICE MANAGER to join our wonderful team!
A modern, luxurious, family-friendly accommodation in Exmouth, Western Australia. Situated in Exmouth town, the town beach, restaurants, pubs, the Ningaloo Centre, the Exmouth Visitor Centre, and shops are only a short walk away from the Resort.
The successful candidate must have an AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)
The main duties for this Front Office Manager role look like this:
o Evaluating Front Desk Staffing Needs and Distributing Tasks: o Assessing staffing requirements and allocating responsibilities among Receptionists and Guest Services.Tracking Attendance and Managing Shift Schedules: o Maintaining records of employee attendance and creating work schedules to ensure smooth front office operations.
Collaborating with Other Department Heads:
o Coordinating with managers from other departments to align front desk operations with overall hotel goals and service standards.
Providing Clear Instructions on Safety Protocols:
o Communicating and enforcing safety procedures within the front office to ensure a secure environment for staff and guests.
Monitoring Staff Performance and Proposing Improvements:
o Overseeing the performance of front office staff, identifying areas for enhancement, and suggesting improvements to increase efficiency and guest satisfaction.
Addressing and Resolving Staff Concerns:
o Handling and resolving any issues or grievances raised by front office team members to maintain a positive and effective work environment.
Managing the front desk and guest services: o Overseeing check-ins, check-outs, and guest interactions.
o Handling reservations, billing, and staff supervision at the front desk.
You will be reporting directly to the Resort Manager and CEO.
This is a fulltime (38 hours/week) position and includes some weekend work.
Annual salary: $75k + superannuationANZSCO code: 431411 Hotel Service Manager