Service Advisor

Monday - Friday - No weekend work

• Are you a customer service superstar!
• Guaranteed weekly base earnings plus healthy commissions and a car on offer

With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

As a Service Advisor, you'll play a pivotal role in ensuring our guests receive unparalleled customer service and resolution to their vehicle needs.

Key Responsibilities:

• Delivering exceptional customer service to our clients in person, starting with a strong and welcoming greeting. Consistently creating positive first impressions and fulfilling promises is essential for our service advisor role every day.
• Building and maintaining positive customer and employee relationships
• Maintaining regular contact with our customers to provide updates
• Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
• Handling customer concerns and complaints with prompt solution based outcomes
• Offering accurate estimates for customers requiring additional work or repairs
• Being a champion of objections – There is always a positive outcome!
• Ongoing training and development. If you have the desire to grow we will get you there
• Maintaining a high level of customer service so that our Customer Service Benchmarks are met and surpassed at all times.

What we are looking for:

• Proven experience as a Service Advisor highly desired, or Experience in Banking, Real Estate or customer facing roles highly desired
• Excellent customer service with well-developed verbal and written communication skills
• A proactive person who presents professionally – Appearance is everything!
• Experience in a department where KPIs are used
• Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
• Ability to sell additional work as required – Overcome objections
• A person who enjoys creating memorable customer experiences
• Someone who can work autonomously but thrives when part of a team. Culture is important to us
• Eagerness to learn and grow, while being humble when mistakes are made
• Someone who loves a challenge and has a strong focus in customer experiences

What We Offer:

• Option of a drive car (FBT applicable)
• Attractive remuneration package with monthly commissions/bonuses
• Great employee benefits, including discounts with our partners Bupa and Samsung, plus free Titans home game tickets
• Employee Assistance Program (EAP)
• Quarterly and annual awards and recognition for high achievers
• Genuine career progression opportunities with a company committed to promoting and developing our team
• Enjoy a supportive environment where everyone is passionate about their work and values a positive atmosphere

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.