Senior IT Support Officer - Wacol - Up to $85k + super - Robert Half - ref. o18295523
Our client is an Australian-owned retail manufacturer, a market leader in their field who continue to grow. Their Information Technology team provides technology solutions and support across the international group, which includes operations in Australia, New Zealand, and several countries in Asia and Europe.
The Position
They are looking for a highly motivated Senior IT Support Officer to join the User Support team based in Wacol. In this role, you will report to the User Support Team Leader and play a critical role in providing application and hardware support to the business.
Key responsibilities of the role include:
- General system support, including hardware and user access modification
- Procurement of hardware, software, and services
- Routine infrastructure health checks and maintenance
- Troubleshooting, suggesting, and implementing solutions to software and hardware issues
- Collaborating and communicating with users, IT teams, and external vendors
- Producing high-quality documentation for user support processes and checklists
- Providing support during critical business hours on a weekly roster, between 7:30 - 17:30
- Relevant Information Technology tertiary qualifications
- 3-5 years of experience
- Excellent communication skills, both written and verbal
- Effective planning, time management, and prioritization skills
- Ability to work collaboratively with users, team members, and management
Experience in the following areas is required:
- Customer service
- Software/hardware configuration and troubleshooting
- MS Windows and MS Windows Server
Active Directory and Group Policy
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