[ref. z8867320] Amazon - Program Manager, FBA Supply Chain
Join our dynamic team as a Program Manager, where you will play a pivotal role in enhancing the Fulfillment by Amazon (FBA) Experience for our Australian market. Your contributions will directly impact operational efficiency, cost reduction, and seller satisfaction within our FBA network.
Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilising the capabilities that Amazon has built over the last 25 years.
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There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.
Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.
Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.
This position requires full-time in-office presence 5 days per week at our CBD location.
Key job responsibilities- Manage the end-to-end FBA pre-inbound process for the Australian market.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Utilise metrics, meetings, and processes to hold internal teams accountable and communicate effectively with stakeholders.
- Analyse datasets to uncover trends, bottlenecks, and opportunities for enhancement.
- Develop and monitor key metrics for appointment booking and inbound receiving efficiency.
A day in the life
In this role, you will focus on managing the end-to-end FBA pre-inbound process, collaborating with diverse teams to drive continuous improvements. Your day will involve analysing data, developing metrics, and communicating insights to stakeholders, all while working towards clear project goals.
About the team
Our team values ownership, accountability, and the drive to achieve impactful results. As a Program Manager, you will be a key player in shaping the future of our operations, directly influencing the success of our initiatives.- Bachelor's degree in Engineering, Computer Science, Business, or related field- 5+ years of program management experience, preferably in e-commerce or logistics
- Strong SQL skills with demonstrated ability to write complex queries and analyze large datasets
- Proven track record of driving operational improvements through data-driven decision making
- Excellent problem-solving and analytical skills
- Experience with process design and analysis.
- Ability to influence stakeholders using data and facts.
- Proven capability to manage varied stakeholders and build trust.
- Mature professional able to work independently with minimal guidance.
- Strong written communication skills, with a focus on data-oriented and concise writing.
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.