Head of Sales Operations - ref. c81088223
Who are we?
So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.
As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.
We saw significant growth in 2023 and that’s not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.
Our Purpose
Empower Australian businesses to trade confidently with their customers.
Our Mission
We aim to be number one in our industry by delivering unique data insights and innovative products.
Your Role & Team
We weren't lying when we said the team will continue to grow this year. We are now ready to launch another newly created role into the business, our Head of Sales Operations.
As part of this role, you will oversee and optimise the sales and customer processes, tools and strategies to ensure the sales team and wider business operate efficiently and effectively.
In addition, the role will also focus on tasks such as process automation, sales commission management, performance reporting and other administrative tasks to ensure continuous improvement of key business metrics and KPI’s.
This role reports directly to our General Manager, Customer Experience and is a full-time opportunity offering hybrid working conditions based out of our Melbourne CBD office.
Some of your responsibilities include and are not limited to:
- Develop, refine, and document sales processes to ensure consistency, efficiency, and scalability.
- Define and monitor key performance indicators (KPIs) to measure the effectiveness of the sales team and operations.
- Design and administer sales compensation plans, including commissions, bonuses, and incentives, to motivate the sales team.
- Identify training needs and work with sales enablement teams to ensure the sales team has the necessary skills and knowledge.
- Work closely with marketing, finance, product, and customer success teams to align sales operations with other departments.
- Provide support to the sales team by removing operational obstacles and ensuring they have the resources needed to succeed.
- Oversee the use and maintenance of our Customer Relationship Management (CRM) systems and other sales tools.
- Evaluate and implement new technologies to enhance the sales process and improve data accuracy and accessibility.
- Meet KPIs specifically related to completing administration tasks within an agreed time frame.
- Identify, develop and implement new or enhanced sales policies, procedures, and best practices.
Our ideal candidate
To be successful in the role, you’ll ideally have strong experience working within a Software as a Service (SaaS) or related Tech environment with a focus on sales contract management and effectiveness (ie. sales commission structures, sales processes).You'll score extra points if you've worked within an organisation with a subscription-based revenue model.
You're strategic in your approach, being able to translate customer and internal requirements into business system and process outputs.
You'll be innovative, autonomous, have proven thought leadership all whilst being a strong operator - yes, this will be a 'roll up your sleeves and get your hands dirty' type of role.
More than just work
🏃🏽♀️ Keep Active – All employees get a Fitness First Platinum gym membership.
☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!
❤️🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.
💆🏽♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.
💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.
🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.
👩🏻⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.
Our Values
⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.
👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.
📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.
🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.
Recruitment Process – We like to keep it simple!- Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match!
- Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
- Functional Meeting – Let’s get technical. Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
- Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.
We are committed to you
We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.
We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.