Support Engineer - Melbourne

About Our Client

This small-sized organisation operates within the property industry and is known for its commitment to technological excellence and innovation. They are focused on providing high-quality services and solutions to their clients.

• Provide first-level technical support to end-users, ensuring timely issue resolution.
• Experience with ServiceNow, Microsoft 365, Azure AD and Intra ID
• Manage and resolve IT service requests and incidents effectively.
• Maintain accurate records of service desk activities and solutions provided.
• Assist with the setup and configuration of hardware and software systems.
• Collaborate with the broader technology team to escalate and address complex issues.
• Monitor system performance and proactively identify potential issues.
• Provide training and guidance to end-users on technology systems and tools.
• Contribute to continuous improvement initiatives within the IT service desk.

The Successful Applicant

A successful Support Engineer should have:

• Relevant qualifications in Information Technology or a related field.
• Experience in providing technical support within a professional environment.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills, both written and verbal.
• A proactive approach to identifying and resolving technical issues.
• The ability to work collaboratively within a team environment

• Competitive salary between $90,500 and $105,000 AUD, plus super
• Opportunities to work in Melbourne within the property industry.
• Exposure to a supportive team environment focused on technology and innovation.
• Professional development opportunities to enhance your career in technology.

If you're passionate about technology and eager to contribute to the property industry, this is the perfect role for you. Apply today to join a growing team in Melbourne!