Expression of Interest - IT Support Officer
Salary range $75,000 - $80,000
Who We Are
Woolworths has renamed B&J The Kitchen to The Kitchenary following its acquisition of Beak & Johnston Holdings earlier this year. Now 100 per cent owned by Woolworths, The Kitchenary provides more than 800,000 chilled and frozen meals each week across Australia and New Zealand.It is part of the retail group’s long-term investment in local food manufacturing. The Kitchenary is a leading player in the food industry, supplying innovative food creations to major retail chains, restaurants, cafes, clubs & pubs, QSR identities, industrial caterers and institutions.
We thrive on constantly adapting to consumer demands and market trends to stay ahead of the competition and continue to be recognised as a valued supplier of the year across both the retail and foodservice industries.
What you will do
Information Technology (IT) plays a vital role in every business plan and is integral to the strategic responsibilities at The Kitchenary. It is the core provider of technology facilities, services and support to the organisation.
The IT Support Officer is responsible for providing day to day technical knowledge and advice including high levels of customer service to deliver quality, innovative and secure technology for all IT hardware, networks, systems software and applications within The Kitchenary.
- Provide Helpdesk support advice to all telephone enquiries
- Log all calls keeping track of solutions and response times
- Refer and assign calls to higher level support staff when problems cannot be resolved
- Assist with administration daily duties of IT Department
- Assist in installation and maintenance of new hardware, network, software systems and packages
- Support and maintain the day-to-day housekeeping of servers and IT systems software and resolve any problems as required
- Provide user help and installation support on all hardware platforms including servers, PC’s, laptops, printers, etc.
- Provide support and supplementary training if required on PC systems and applications software
- Implement and control asset management of IT equipment
- Backup support for factory automation systems
- Excellent communication skills
- Advanced, superior skills in programs as noted
- Tertiary qualifications in Computing or other relevant discipline
- Ability to use a range of platforms including, Google Suite, Office 365, Adobe Creative Cloud, AWS and Windows 10/11 experience
Grow with the Group
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion andas an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value exibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.