Customer Service & Call Centre EOI

About Our Client

This is a fantastic opportunity for you to explore a variety of exciting customer service roles and find the perfect fit for your skill set and career aspirations.

Job Description

Depending on the specific role, your day-to-day responsibilities may include:

• Customer Support: Answering inbound customer queries, providing product/service information, and troubleshooting issues via phone, email, or chat.
• Problem Solving: Addressing customer complaints or issues, ensuring a timely and satisfactory resolution while maintaining high levels of professionalism.
• Order Processing & Documentation: Processing orders, refunds, exchanges, and other customer requests accurately and in a timely manner.
• Customer Relationship Management: Building rapport with customers to foster positive long-term relationships and customer loyalty.
• Data Entry & Record Keeping: Updating customer records, managing databases, and ensuring all interactions are logged accurately.
• Meeting KPI
• Collaboration: Working closely with other team members and departments to ensure smooth operations and excellent customer experiences.

The Successful Applicant

We are looking for customer service superstars with:

• At least 12 months of experience in a customer service or call centre role, preferably in a fast-paced, high-volume environment. Experience in sales, technical support, or contact centre leadership is a bonus.
• Strong verbal and written communication skills with the ability to communicate effectively with customers from diverse backgrounds.
• A solution-oriented approach to addressing customer issues and finding resolutions in a timely manner.
• A passion for providing excellent customer service and ensuring a positive experience for every interaction.
• Comfortable using customer service software, CRM systems, and office tools (Microsoft Office, Google Suite).

What's on Offer

By expressing your interest through Michael Page Recruitment, you gain access to a wide range of benefits:

• Exclusive Opportunities: We partner with a range of clients across different industries, offering you exclusive access to customer service and call centre roles in top-tier organisations.
• Career Development: Whether you're looking to advance in customer service, move into leadership roles, or branch out into a different area, Michael Page can help you take the next step in your career.
• Personalised Support: Our recruitment consultants are dedicated to understanding your career goals and connecting you with opportunities that match your skills and ambitions.
• Competitive Pay: We work with our clients to offer competitive salary packages based on your experience and qualifications.
• Work-Life Balance: Many of our clients offer flexible working hours, remote working options, and other employee benefits to help you achieve a healthy work-life balance.
• Ongoing Support: From interview prep to post-placement assistance, our team at Michael Page is here to support you every step of the way.