[ref. g54940402] New Client Success Manager
If you’re a fearless AF communicator, who has an uncontrollable passion for digital marketing, can make a killer first impression and motivates those around you with your infectious enthusiasm…
This will be the most exciting job opportunity you ever read!
King Kong is a passionate team of high-performing online marketing and growth experts. We insist on hiring ONLY the finest talent to join our herd.
We are a full-service digital marketing agency that is growing FAST!
For the last three years, we've been ranked as the fastest-growing digital agency...
And the 17th fastest growing company in the country by The Australian Financial Review...
King Kong consists of...
Over 90 Of The Wildest, Most Passionate Bunch Of Lunatic Marketers You've Ever Worked With...
And this is just one of the reasons we've been named in the Top 100 Coolest Companies in Australia 2016, 2017 and 2018 by Anthill Magazine.
We've also been named the 9th most innovative media company in Australia by the AFR.
And one of the best places to work, four years running, by the AFR....
Look, the list goes on and on...because we've seriously won more awards than you can shake a stick at...
But enough about us, what about you...
Are you...- Ready to stand out from the crowd and deliver exceptional work?
- Tired of working hard with little fun or reward?
- Ready to take on an amazing role amongst an awesome team where every day is about being the best you can be?
- Deadly serious about having the strongest gif game in the office?
- Frustrated with the lack of training and support you currently receive?
We are looking for a Digital Onboarding Manager (SEO, AdWords, PPC, SEM, Facebook) with a hustle mentality and palpable energy. A switched-on digital champion who is ready to help us achieve world domination.
As our Digital Onboarding Manage(SEO, AdWords, PPC, SEM, Facebook), you’ll be the main point of contact in the initial stages of a client coming on board as an SEO, Social or AdWords Client. You will be leading the way in ensuring every new client is welcomed into the jungle with enthusiasm, passion and care.
In addition, you will be responsible for a reduced portfolio of clients, managing the communication of their SEO and pay-per-click campaigns (Google AdWords, Facebook Ads & YouTube Ads). Our team of specialists will build and manage the clients campaigns, allowing you to focus on diving deeper into Google Analytics for each account to strategise how we can achieve even more ROI for the client.
Your work will focus on providing an exceptional onboarding experience, welcoming new clients to the jungle and building positive client relationships with your own portfolio, keeping clients informed of the work being carried out and identifying where improvement in their strategies can be made.
We are looking for a Digital Onboarding Manager (SEO, AdWords, PPC, SEM, Facebook) who can:
- Act as the first point of contact when onboarding new clientele.
- Conduct the initial Kick-off call with the new client.
- Retrieve any collateral required for the campaign set up phase (client questionnaires, log in details, GA access etc).
- Conduct keyword research in preparation for SEO strategy.
- Manage the initial set up for Social, SEO and AdWords campaigns.
- Handover of new clients campaigns to supporting Account Managers and specialists.
- Act as the main point of contact for the portfolio of online marketing clients, building a positive relationship as the representative for the company.
- Conduct strategy audits to identify further opportunities for your clients.
- Prepare monthly reports (with the super cool software we use) and make recommendations for ongoing improvements with the rest of the team.
- Analyse analytics to identify areas of opportunity and utilise conversion rate optimisation tactics (i.e. A/B, split-testing etc) to squeeze as much ROI as humanly possible out of each dollar spent.
- Educate clients on our SEO and PPC (Google AdWords, Facebook Ads & YouTube Ads) strategy and tactics.
- Think on their feet and act quickly.
- Provide an exceptional customer experience with the ability to turn a negative into a positive.
So...If you’ve been looking for your opportunity to get your foot in the door with a fast-growing company...
Take ownership of a multitude of clients and prove you have what it takes to succeed…
Here’s What To Do Next...
Please take the time to write a Cover Letter that tells us about YOU.
Not some wishy-washy cover letter like…
“I’m 29-year-old Virgo from Fitzroy - who enjoys Haiku, turmeric lattes and Ellen Degeneres”…
No.
We want the details.
The juice.
The nitty-gritty.
Specifically why you think you would be the perfect fit for this role.
If you can’t take the time to do this.
Please don’t waste our time or yours by applying.
Best of luck.
Please also provide a Cover Letter with your application. Applicants without one will not be considered.
Requirements- 2 years agency experience in a similar Account Management role.
- 1 year experience in a customer service role.
- Well rounded knowledge of digital marketing, including SEO, PPC (Google AdWords, Facebook), Conversion Rate Optimisation and Growth Hacking.
- Excellent understanding of Google Analytics.
- Highly organised and process driven.
- Exceptional customer service is KEY!
- Confident in setting and managing client expectations.
- Google Analytics and Google AdWords certified is a PLUS.
- Confident in up-selling and retaining clients.
Benefits
What we're offering:
- Extensive training and full support - we take training very seriously and will provide you with the industry's very best training, giving you the knowledge and confidence needed for greatness.
- Generous salary - we want Australia's best talent and reward as such.
- INSANE events - You name it and we've probably done it.
- Company trips away - Think tropical beaches ;)
- Birthday Leave - Because you deserve it.
- Two days work from home - because sometimes you just want to wear your comfy pants and slippers.
- Jawdropping headquarters in South Yarra (just off Chapel St.) close to cafes and public transport.
- Driven and vibrant team of the country's most switched-on digital marketers and growth experts (who actually walk the walk).
- Amazing growth prospects and upward mobility in our fast-paced agency.
We move at a lightning pace! Only successful candidates will be contacted. If you haven't been invited via email to submit a Video Interview Kit with us 5 business days after submitting your application, unfortunately you haven't been successful this time around!