Senior WFM Consultant
Jiffi Caringbah Full-time
The Senior WFM Consultant at Jiffi is a key player in delivering high-impact projects, leading client engagements, and driving solution design and implementation. This role is responsible for analysing business needs, designing scalable solutions, managing stakeholder relationships, and ensuring successful execution.
The Senior Implementation Consultant also plays a leadership role in project delivery, client advisory, and mentoring junior consultants.
👋 Who We Are
At Jiffi, we simplify complex technology decisions. We help businesses cut through the noise of endless software options to find, configure, and implement the right solutions, fast. With deep expertise in integrations, customer success, and delivery, we support companies across payroll, HR, point-of-sale, operations, and more.
Founded by leaders who helped scale Deputy globally, we understand what it takes to move from messy systems to streamlined operations. Whether it’s conducting tech audits, advising on system selection, or leading implementation end-to-end, we’re trusted to solve the problems others overlook.We don’t just make tech recommendations, we make technology work.
Key Responsibilities- Project Delivery & Execution – Lead the end-to-end delivery of consulting engagements, ensuring projects are completed within scope, budget, and timeline.
- Client Engagement & Relationship Management – Develop strong relationships with clients, acting as a trusted advisor and ensuring solutions align with business goals.
- Requirements Gathering & Business Analysis – Conduct discovery sessions to uncover business challenges and translate them into actionable technology or process solutions.
- Solution Design & Implementation – Collaborate with internal teams to design, document and implement scalable, integrated solutions that meet client needs.
- Process Optimisation & Best Practices – Identify inefficiencies and recommend improvements to optimise workflows, systems, and operational strategies.
- Stakeholder Communication – Provide regular updates to clients, project teams, and leadership, ensuring alignment on priorities, risks, and key milestones.
- Governance & Quality Assurance – Maintain high standards in project governance, ensuring testing, validation, and deployment meet business objectives.
- Mentorship & Knowledge Sharing – Guide and support junior consultants, fostering professional growth and sharing best practices.
- Post-Implementation Support – Ensure smooth solution adoption, conduct post-implementation reviews, and provide ongoing strategic guidance.
- 5+ years of consulting experience in technology, digital transformation, or business strategy.
- Proven experience leading projects with successful delivery across multiple industries.
- Strong business analysis and problem-solving skills, with the ability to translate client needs into actionable strategies.
- Experience working with cross-functional teams and managing client expectations.
- Excellent communication and stakeholder management skills.
- Ability to conduct governance, risk, and compliance assessments in project execution.
- Experience with post-implementation advisory to ensure long-term client success.
- Experience in SaaS Implementations or enterprise software.
- Familiarity with API integrations, middleware and cloud-based platforms
- Background in change management and user adoption strategies
- Experience in a fast-paced consultancy or technology-driven environment
- Workforce Management /HRIS experience
- Standard Entitlements
- Superannuation (11% in 2024), 4 weeks Annual Leave, 10 days Sick & Carer’s Leave, Paid Public Holidays, and Parental Leave (as per Fair Work).
- Additional Benefits
- Performance Bonuses – For strong results and impact.
- Onsite Parking – Available when working from the office.
- Team Events & Socials – Regular activities to stay connected.
JiffiCaringbah NSW
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