View Jobs Description - Brisbane

Position Type Management

• Oversee and direct all aspects of departmental operations, making business decisions for the department.
• You will be fully accountable for sales, profit, guest satisfaction, associate satisfaction, operations, and stock management and will be required to monitor performance against budget.
• Manage day-to-day operations and ensure the quality and standards of the hotel and guest expectations are met.
• Review reports and financial statements to determine Room operations performance against the budget.
• Handle complaints, settle disputes, and resolve grievances and conflicts by negotiating with relevant parties.
• Manages staffing levels to ensure that guest service, operational needs and financial objectives are met
• Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure.
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings.
• Understand and manage the impact of the department’s operations on the overall property financial goals and objectives to achieve or exceed goals.
• Develop and manage relationships with key stakeholders, both internal and external.
• Ensure you and the team uphold all company policies and procedures whilst demonstrating Marriott Hotel’s core values.

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep the property moving forward toward achieving goals.
• Works with the Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

• Monitors Room operations sales performance against budget.
• Review reports and financial statements to determine Room operations performance against budget.
• Coaches and supports the operations team to manage occupancy & rate, wages and controllable expenses effectively.
• Review the Wage Progress Report, compare budgeted wages to actual wages, coach direct reports to address problem areas, and hold the team accountable for results.

• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Develops systems to enable associates to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

• Review guest feedback with the leadership team and ensure appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers regularly to obtain feedback on product quality, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

• Experience with OPERA property management system or similar
• Relevant experience in a similar managerial role
• Working rights in Australia
• Enthusiastic about escalating your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.