Service Desk Technician - Perth
The successful candidate will possess strong technical knowledge, excellent communication skills, and a commitment to delivering exceptional customer service. Familiarity with Office 365 and other enterprise technologies is highly desirable.
Responsibilities:
- Provide desktop support to end-users, both remotely and in person, diagnosing and resolving hardware, software, and connectivity issues.
- Install, configure, and maintain desktop operating systems, software applications, and peripheral devices, including Office 365 suite and related technologies.
- Set up and deploy new desktops, laptops, and mobile devices, ensuring proper functionality and user access to enterprise systems.
- Assist with the onboarding and offboarding processes, including user account setup, access provisioning, and data migration within Office 365 and other enterprise platforms.
- Collaborate with IT teams to troubleshoot network connectivity and printer-related problems, leveraging enterprise technologies such as Active Directory and Group Policy.
- Maintain accurate documentation of support activities, including incident logs, resolution steps, and knowledge base articles for Office 365 and other enterprise systems.
- Follow established procedures and policies to ensure compliance with security and data protection regulations, particularly in relation to enterprise technologies.
- Stay current with emerging technologies and industry trends related to desktop support and enterprise technologies.
Requirements:
- Proven experience in a desktop support or technical support role, preferably in a corporate environment.
- Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office suite, including Office 365 and its associated applications.
- Familiarity with Office 365 administration, including user management, license assignment, and mailbox configuration.
- Experience with Active Directory, Group Policy, and user account administration within an enterprise environment.
- Solid understanding of computer hardware components and peripherals.
- Experience with troubleshooting network connectivity issues and printer problems.
- Excellent communication skills, both written and verbal, with the ability to effectively explain technical concepts to non-technical users.
- Strong problem-solving and analytical thinking abilities.
- Customer-oriented mindset with a focus on delivering high-quality support.
- Ability to work independently and efficiently manage time and priorities.
- Relevant certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent, are a plus.
How to apply
Interested in applying? We want to hear from you! Simply, send us your resume by clicking on the apply button below. Your application will be evaluated within 3 working days.
Please note we will only get in touch with shortlisted applicants.
Robert Half is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.
Learn more about our Perth recruitment services: https://www.roberthalf.com.au/recruitment-agency-perth
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