[ref. d33591724] Robert Half - Service Desk Analyst
The Company
An established and well-respected financial services institution have a reputation for promoting from within. An opportunity within their Service Desk team has become available, as such, they are looking for a Service Desk Analyst or IT Support profile to provide support over the phone, face to face and via email, to their internal userbase.
The Role
Reporting to the Service Delivery Manager, the Service Desk Analyst is responsible for providing IT support to various business units and stakeholders in a collaborative, team-based environment.
Key responsibilities include:
- Administering the Microsoft 365 (M365) suite of products (Entra ID, Exchange Online, SharePoint Online, OneDrive, Teams, Intune)
- Supporting Windows operating systems
- Troubleshooting a range of software issues and undertaking software updates
- Delivering exceptional technical support and operate within specific SLA's
- Providing excellent customer service to the user-base.
Initially a 12 month fixed term contract there is a possibility this role could transition to a permanent position.
With a hybrid working policy the role is 3 days in the office and 2 days working from home.
Your Profile
You will have demonstrable experience in a Service Desk or IT Support role within a busy or enterprise scale environment with a strong customer focus. Experience supporting the following is critical:
- Entra ID
- Exchange Online, SharePoint Online
- Intune
- Microsoft Office and Windows operating systems
- MS Teams
- An understanding of networking is preferable.
In addition to your technical skills the role requires excellent communication skills and the ability to prioritise your work.
Relevant tertiary qualifications and Microsoft and ITIL Foundation certifications would be an advantage.
Apply Today
Please send your resume by clicking on the Apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0013092090 TW
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