Receptionist Position - Sky Accountants

About Sky Accountants

Our Bacchus Marsh office is the heart of our client-facing operations, and we are committed to building a team that reflects our values of integrity, community, and excellence.

Visit our website to learn more: https://skyaccountants.com.au/

• A supportive and collegial team environment in a well-regarded local firm.
• Genuine work-life balance with flexible hours for working parents (9:00 am – 3:00 pm option) or the standard 9:00 am – 5:00 pm option available.
• Competitive remuneration commensurate with experience.
• Convenient Bacchus Marsh location — no commute to the city.
• Ongoing training and professional development opportunities.
• Stable, long-term employment with a growing firm.

About the Role

You will provide essential administrative support to our accounting team and contribute to the smooth daily operations of the office.

Key Responsibilities

• Greet all clients and visitors warmly and professionally upon arrival
• Manage incoming telephone calls, directing enquiries to the appropriate team member
• Respond to general client enquiries via phone, email, and in person
• Schedule, confirm, and manage client appointments using practice management software
• Ensure the reception area and meeting rooms are tidy, professional, and well-presented at all times

• Manage incoming and outgoing correspondence, mail, and couriers
• Prepare, scan, file, and maintain client documents and records in accordance with firm procedures
• Assist with data entry and updating client information in the firm's database
• Process and receipt client payments as required
• Order and maintain office supplies and stationery
• Prepare meeting rooms including arranging refreshments for client meetings

• Provide general administrative support to accountants and the management team
• Assist with preparation and collation of documentation for client tax returns and financial reports
• Support onboarding of new clients and maintenance of client engagement letters
• Assist with firm marketing activities including social media updates and client communications as required
• ATO and ASIC compliance and Invoicing

About You

We are looking for someone who genuinely enjoys working with people and takes pride in creating a positive first impression. The ideal candidate will bring:

• Previous experience in a receptionist, administration, or customer-facing role
• Excellent interpersonal and communication skills, both verbal and written
• Strong organisational skills with the ability to manage competing priorities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Reliable, punctual, and professional presentation
• High attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive client information with discretion

• Experience in an accounting, legal, or professional services environment
• Familiarity with practice management or accounting software Xero

If you are enthusiastic, people-focused, and looking for a role that fits around your life, we would love to hear from you.