Retail Attendant
What you'll bring to the team:
Are you looking to take your Retail Experience to new heights?We currently have an amazing opportunity for passionate individuals looking to join the team at the Sydney Tower Eye on a part-time basis.
Who we are
Merlin Entertainments is a business built on fun! We’re the leading operator of visitor attractions in Australia and New Zealand. We're also Europe's number 1 and the world's second-largest visitor attraction operator. We aim to deliver memorable and rewarding experiences to our 67 million visitors worldwide through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees.
Our brands include The Eye, SEA LIFE, Madame Tussauds, The Dungeons, and LEGOLAND, as well as local icons such as WILD LIFE. Our overriding objective is to provide a truly memorable experience for all of our guests, in the process cementing our reputation as a world leader in leisure and entertainment.
About the role
The Sydney Tower Eye is on the hunt for a few select enthusiastic team members who are dedicated to the delivery of world class guest service.
Your role will be focused on providing exemplary service by:- Selling products at our gift shop and F&B store
- Accepting and cross-checking deliveries
- Restocking and merchandising
- Confidence in product knowledge and upselling
- Welcoming guests to the attraction and assisting with sales at the admissions entry point
- Operating Virtual Reality simulator experience
- Preparing coffee and tea
- Understanding food safety procedures
The successful candidate will undergo a comprehensive training program and on-going mentoring to provide them with all the skills, information & resources they require to deliver an exceptional guest experience.
Key expectations include:- Genuine guest interaction in all areas of the attraction, creating connections with people from all over the world
- To be adaptable and remain calm under pressure
- To work in all departments across the attraction
- To have at least 3 days availability and be able to work as early as 9am and as late as 9:30pm
- To clearly and effectively communicate and minimise all risk of misunderstandings where possible
- Adhere to our core values through language, behaviour and actions
- Follow all health, safety and security practices
- To be able to problem solve in various dynamic situations
About you
At the Sydney Tower Eye, we believe that passion drives success, and our team is the heart of that passion. We’re looking for individuals who are enthusiastic about creating unforgettable experiences and making each guest’s journey memorable.You will be the final face guests see on their exit in our retail store, helping to create lasting memories.
If you’re someone who thrives on delivering exceptional retail service with energy and positivity, we would love to have you join our team. A fun and proactive attitude is key as you engage with visitors from all over the world at every touchpoint.Ideally, you bring experience in a similar role, and a background in tourism would be a plus.
Join us and be part of a dynamic team where your dedication to guest satisfaction is celebrated and rewarded!
What’s in it for you?
For the successful applicant we offer a competitive salary to complement a fantastic company culture. Merlin Entertainments is a company that is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources.We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.
Other great benefits include:- Birthday, Mother’s & Father’s Day, Wellbeing, Volunteer & Paid Parental Leave
- Diversity program, Flu Shots, Fresh Fruit, Health Insurance Discounts, Employee Assistance Program
- Mentoring, Training (internal/ external), Succession Planning & High Potential Development Support
- Discounts on Food & Beverages, Free Attraction Tickets, Sales Incentives and plenty more!
The Sydney Tower Eye is an iconic part of the Sydney skyline and gives a very unique working experience. So if you are a team player who is vibrant and passionate about educating guests and creating memorable experiences in a great company and team who Love What We Do, we want to hear from you!
Pay Range: Competitive