*Packaged App Development Assoc Manager*

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The ideal candidate will have extensive experience in application support within the telecom sector, strong leadership skills, and a proactive approach to problem-solving.

Key Responsibilities:

• Team Leadership & Management:
• Lead, mentor, and manage a team of application maintenance engineers.
• Foster a collaborative and high-performance team environment.
• Conduct regular performance reviews and provide constructive feedback.
• Application Maintenance & Support:
• Oversee the maintenance and support of telecom applications, ensuring high availability and reliability.
• Manage incident response, problem resolution, and change management processes.
• Develop and enforce best practices for application monitoring, maintenance, and support.
• Operational Excellence:
• Implement and monitor key performance indicators (KPIs) to ensure application performance and stability.
• Continuously improve support processes and procedures to enhance service delivery.
• Collaborate with other IT teams and stakeholders to ensure seamless integration and performance of applications.
• Technical Expertise:
• Provide technical leadership and guidance to the team on complex issues and projects.
• Stay updated with the latest technologies and industry trends in telecommunications.
• Ensure compliance with industry standards and regulatory requirements.
• Customer Focus:
• Act as the primary point of contact for application-related issues and escalations.
• Develop strong relationships with internal and external stakeholders to understand their needs and ensure satisfactory service delivery.
• Provide regular updates and reports to stakeholders on application performance and issues.

Qualifications:

• Education:
• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced degree preferred.
• Experience:
• Minimum of 7-10 years of experience in application maintenance and support within the telecommunications industry.
• Proven experience in a leadership or management role.
• Strong technical background with expertise in telecom applications and systems.
• Skills:
• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Proficient in application monitoring tools and techniques.
• Knowledge of ITIL or similar service management frameworks.
• Excellent communication and interpersonal skills.
• Certifications:
• Relevant certifications such as ITIL, PMP, or specific telecom certifications are a plus.

Key Competencies:

• Leadership: Ability to inspire and lead a team towards achieving common goals.
• Technical Proficiency: Deep understanding of telecom applications and their maintenance requirements.
• Problem-Solving: Aptitude for diagnosing and resolving complex technical issues.
• Communication: Strong ability to communicate technical information to non-technical stakeholders.
• Customer Orientation: Commitment to delivering high-quality service and support to clients and stakeholders.

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

Please refer to this link - Employee Benefits | Accenture for a detailed description of the benefits

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