[ref. y57229016] Customer Experience Specialist, Mulgrave

This position offers a great opportunity to influence the Tesla customer experience significantly and plays a crucial role in the company's rapidly growing sales operations.

• Welcome customers to the Tesla family by ensuring that their delivery day is a delightful experience.
• Educate customers about the basic features and functions of their vehicles.
• Assist the Store Leader with delivery operations to ensure an exceptional customer experience.
• Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level.
• Demonstrate mastery of all Tesla products and services, along with local incentives for EV owners.
• Stay informed about industry trends and best practices.
• Collaborate with the vehicle readiness team to conduct final inspections for quality before vehicle delivery.
• Provide constructive feedback to program management and other stakeholders to enhance departmental efficiency and promote improvements across the company.
• Coordinate with internal and external teams to seamlessly coordinate various aspects of delivery day, (such as Sales, Service, and Remarketing Teams).
• Leverage a customer-centric skillset to understand and address their concerns with professionalism and empathy.
• Identify and overcome objections and obstacles, including charging and customer education.
• Ensure the final receipt of delivery is coordinated in line with accounting's revenue recognition standards.
• Where applicable, ensure that all local documents are accurately completed and signed according to government standards and revenue recognition requirements.
• Proactively and consistently update our CRM systems to ensure accurate and timely delivery information is available to management.
• Contribute ideas to enhance the Tesla delivery experience and improve back-end processes and procedures.
• Assist regional delivery customers through phone and digital channels to provide a supportive, customer-centric remote delivery experience.
• Support with additional retail related tasks as needed, including but not limited to test drives, events, and other retail activities.
• Uphold a professional appearance at all times.

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