Senior Account Manager - Melbourne

Are you an experienced and established Digital Account Manager looking for a step up, with strong knowledge/experience across digital marketing (SEO and SEM)?

Want to join Australia’s largest and fastest-growing independent agency, where your success and achievements will be recognised and rewarded?

This is your chance to be part of an award-winning agency, where everything you do will impact the growth and success of the business, locally and globally.

• Birthday leave 🎂
• Paid Parental leave 👨👩👦
• Volunteer leave 😇
• Additional annual “flex” leave 🌴
• Global Career progression opportunities 🌎
• Employee Career and Leadership Development and Training Programs 🚀
• Salary packaging benefits 🚗
• Work flexibility- hybrid working 🏠
• Service recognition awards 🏅

As a Senior Account Manager, you will be responsible for:

• Lead communication for clients and provide customer service within your assigned portfolio
• Develop and grow relationships with all client stakeholders.
• Maintain client satisfaction via service levels and anticipate customer needs.
• On-board new clients, and present company documentation for client onboarding and reporting.
• Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
• Identify and pursue profitable growth opportunities in existing client portfolios.
• Work with SEO & PPC teams to ensure cutting-edge SEO strategies & complimenting campaigns across other search, PPC & social channels.
• Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
• Responsible for ongoing training education to stay up to date with changes and developments in the industry.
• Champion company Values, Purpose and Vision internally and externally.

• Experience in Account Management, Client Services/Client Management in the digital marketing space
• Agency experience preferred
• Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.
• Relationship builder who can quickly build rapport with all types of people
• Ability to understand and overcome challenges with your clients
• Solutions and outcomes focused
• Excited about working in an always-changing and evolving industry
• Can effectively manage multiple projects and work with various teams in a fast-paced environment
• Attention to detail
• Have a positive and can-do attitude.

Benefits

About OMG:

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 150+ employees in Sydney and Melbourne, 50 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
• R&D investment, the forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems', ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact, we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.

OMG is an equal-opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion