Customer Service Officer
Michael Page Melbourne
About Our Client
A global and leading logistics organisation based in St Kilda Road, are a passionate and down to earth team who collaborate strongly with colleagues who are committed to delivering exceptional experiences. As well as a competitive salary, and additional leave benefits you'll be encouraged to innovate; you'll work in a collaborative environment knowing your difference will make the difference.
Job Description- Deliver a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
- Expectation Management ensuring Members and their families understand service scope and the relocation life cycle.
- Build and maintain strong relationships with internal stakeholders (Procurement Teams and Removal Services Team)
- Be a Safety Leader that identifies and corrects conditions that affect employee safety.
- Support the case management team with reporting, on base presentations and ad hoc projects.
- Identify opportunities and contribute to process improvement and business design.
- Support leaders with New Starter onboarding and buddying
- Live, and be an advocate for the organisations values
- 9 - 12 Months Case Management Associate (CM-A) experience is strongly preferred but not essential, this includes time in a casual role.
- Customer service experience in a large organisation, preferably in an administrative environment where service delivery and service recovery are central themes.
- Experience with case management would be advantageous.
- Experience in Global Mobility, Assignment Management, managed services, Insurance or Travel would be advantageous.
- Experience managing conflicting priorities and KPI's effectively
- Ability to become proficient in ADF Relocation Policy.
- Ability to become accredited to the company's transitions in-house case management training programme
The Successful Applicant
The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stake holders.The working environment a collaborative one where team spirit and open, honest communication is encouraged.
What's on Offer
You will have the opportunity to join a prestigious organisation and enhance your skills. You will benefit from succession plans, customised online learning and development programs.- Thrive in a supportive and collaborative workplace culture.
- There are ample opportunities for career advancement and personal development.
- Staff members receive local discounts on services and enjoy exclusive perks.
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