Territory Manager

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .
• Amazing health and wellness benefits and perks.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

This role is responsible for maximizing sales volume and market share of designated products within an assigned territory.

Responsibilities:

• Complete low voltage, high voltage, and CRT product certification.
• Achieve sales targets and increase market share for assigned territory.
• Actively implement and execute on sales force effectiveness initiatives to help drive business growth and sales skills development including strategic territory and account planning, customer profiles and sales training.
• Utilise available sales analysis tools to assist in territory planning.
• Develop relationships with and service key customer groups, identify and utilise key customer networks.
• Support implantation, post-operative and clinics of pacemakers, defibrillators & CRT devices within your territory.
• Utilise internal resources to assist servicing customers within your territory.
• Manage your consignment stock.
• Maintain accurate customer profiles.
• Maintain up to date product knowledge and actively participate in education programs.
• Assist with product marketing and launches.
• Provide market feedback on product and competitor activity.
• Attend to/comply with customer service and other administrative requirements within the required timeframe.
• Attend company sales meetings and customer events as required.
• Ensure maintenance of company property/assets.
• Have a sound understanding of, and comply with, the industry (MTAA) the Abbott Code of Conduct and Company Compliance requirements.
• Handle and document customer complaints according to Abbott ANZ Field Event Reporting Standard Operating Procedure.
• Knowledge of and commitment to the requirements of the Quality Management System.
• Knowledge of and commitment to Work, Health & Safety responsibilities.
• Action any other customer complaints with relevant Abbott ANZ Business Unit.
• Execute the position and Business Unit responsibilities according to applicable Abbott ANZ Standard Operating Procedures.
• Perform other related functions and responsibilities as directed by Manager.

Minimum Education

Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement related field (Coronary Care Nursing/Cardiac Technician) is essential.

• Good understanding of the industry process and function
• Ability to convincingly discuss the industry process and function with customers, as well as internal and external experts.
• IBHRE Certified preferred

• Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.
• Meet the requirements of ISO by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
• Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.