Clinical Coordinator
The Dental Group Melbourne Full-time
About the role
Dental 99 is seeking a highly skilled and customer-focused Clinical Coordinator to join our team in our Monash location. Patient care is our priority which is why our coordinators are called a patient concierge. and you will be responsible for providing exceptional customer service and ensuring a seamless patient experience from the moment they walk through our doors.This is a full-time position, offering a competitive salary and a range of great benefits.
What you'll be doing- Greet and welcome patients in a friendly and professional manner
- Assist patients with check-in and check-out procedures
- Manage patient inquiries and provide information about our services and treatments
- Schedule appointments and manage the clinic's appointment calendar
- Maintain patient records and files in an organized and confidential manner
- Liaise with the clinical team to coordinate patient care
- Contribute to the overall smooth operation of the dental clinic
Our talented team of dental professionals takes pride in their work and is passionate about making a positive impact on the lives of our patients.
Requirements- Previous experience working in a customer service or patient-facing role, preferably in a healthcare or dental setting
- Strong communication and interpersonal skills, with the ability to interact with patients, colleagues, and other stakeholders in a warm and professional manner
- Excellent organizational and time management skills, with the ability to multitask and prioritize effectively
- Proficient in using computer systems and software, including patient record management systems
- A keen eye for detail and a commitment to maintaining high standards of accuracy and confidentiality
- A friendly, positive, and patient-centric attitude
- Competitive salary
- Comprehensive dental benefits
- Ongoing training and professional development opportunities
- A collaborative and supportive team environment
- Opportunities for career advancement
South Yarra VIC, 3 km from Melbourne
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