Student Engagement Advisor - Casual
Online Education Services Cremorne
OES is values led and passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education.
We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.
Responsibilities- Provide an excellent level of customer service to students on the phone, gaining an understanding of their motivations and needs to tailor course options to suit their desired career outcomes
- Have an in-depth understanding of the product suite and the student experience to be able to provide information to students on a broad range of topics including career pathways, course options, study planners, enrolment processes and administration processes
- Accurately complete administration processes in the student CRM including management of campaign leads, capturing of detailed records of call outcomes, processing of enrolments.
- Based on an understanding of student concerns and issues, provide insights and input into processes and initiatives which would improve the student experience.
- Meet OES’s contact quality standards.
- Meet set retention targets
- Welcome and support new students as they transition to online study
- Assist with practical queries and liaise with the Student Advisor team for more complex queries
- Previous experience within a fast paced sales or customer service environment, preferably including some experience with outbound calls, with demonstrated achievement of set KPIs
- Strong verbal and written communication skills, excellent interpersonal skills and an ability to work with a diverse range of people.
- Hold a minimum Bachelor level degree
- Motivated and passionate about sales with an interest in education.
- Strong commitment to personal excellence, self-disciplined and resourceful with excellent attention to detail.
- A team player with a “can-do”” attitude, the ability to work in a team environment and strong customer service orientation.
- Effective time management and prioritisation skills, with a proven ability to work well under pressure and work to targets combined with the ability to meet tight timeframes.
- Demonstrated ability to positively participate in the development of a culture that maximizes employee and prospective student engagement.
What’s in it for you?
Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks.Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.
Requirements
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