Store Leader - Perth O'Connor
You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve targets, drive optimal team performance, and maintain store operations.To succeed at Tesla, you must be energetic, highly organized, and hard working.
You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
Business HealthCoach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotionDemonstrate sales leadership by role playing and having an active presence in customer facing locationsTrain and develop team on sales and delivery processesAnalyse data to determine optimal business strategiesSet individual goals for your team, ensuring goals are aligned with store goalsEnsure team is fluent in all aspects of product knowledgePartner with Marketing to identify local marketing and event opportunities to drive salesDrive for Excellence in all areas of business focused on reaching P&L expectations for respective locationCustomer ExperienceResponsible for ensuring all employees provide best in class experience in every interactionManage escalations quickly and effectivelyEmpower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s missionEmployee EngagementRecruit, train, and develop management team and employees ensuring all positions are filled in a timely mannerSupport, implement and provide follow-up for all trainingContinually evaluate the performance of each employee and provide constant feedback to drive resultsIdentify high potential talent and effectively succession plan for needs of the businessEnsure all employees adhere to Tesla policies and proceduresResolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectivelyBrand StandardsEnsure facility maintenance and showroom presentation adhere to the brand standardControl store expenses continually striving to reduce costsEnsure all employees align with Tesla’s Dress Code and Grooming Guidelines Bachelor’s degree or evidence of exceptional ability5+ years of applicable experience with proven track record to meet or exceed goalsSelf-starting entrepreneur with exceptional management and coaching skillsAbility to prioritize multiple projects and adhere to business-critical deadlinesExcellent written and verbal communication skillsDedicated and ethical approach to sales and sales operationsAbility to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to workAbility to work evenings and weekends in a retail environmentValid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving historyAbility to obtain appropriate licensing, where applicable