Customer Service Specialist
Mulgrave
Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Answer simple questions re: Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.- Fulfil marketing/promotion requests for service campaign as defined by the process
- Provide general pricing of Keysight service if available
- Respond to customer’s requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support. Manage pick-up and transhipment activities
- Respond to customer’s requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process.
- Respond to customer requests to enrol in training or to cancel training that has been booked
- Respond to customer requests for altering the schedule of maintenance
- Respond to customer requests for service / repair and calibration
- Validate customer entitlement for the various Keysight offerings
- Respond to customer requests to change their account / contact profile details · Provide service availability
Qualifications:
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
efmMoorabbin VIC, 10 km from Mulgrave (VIC)
and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.
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