[ref. f70167604] Dental Receptionist | Bankstown

Above award wages and penalty rates

• Caring & supportive environment with room to grow
• Full induction/training and support

The Company

We are proudly part of the For Health Group.

The Role

This is an exciting opportunity to manage our highly rated dental centre in Bankstown. As a Dental Coordinator, you will be responsible for the ongoing success of the dental practice and will have the opportunity to grow as a leader.

• First point of contact for patients either face to face or over the phone.
• Use Dental4Windows system to book and queue patients to see a HCP
• Assist patients and third parties with enquiries.
• Ensure confidentiality and privacy guidelines are followed when dealing with patient information.
• Delivers industry leading patient experiences
• Ensure patient confidentiality is maintained at all times
• Encourages the dental team to maintain best practice standards in patient care and customer experience
• Manages difficult conversations and conflict and deals with negative feedback in the appropriate manner
• Calls answered within three rings Assigned work is completed by the end of the day.
• Patient records correctly filed.
• Answering calls, faxing, photo copying, mail distribution, compiling and transferring patient files, and Work Cover administration.
• Manages patient and dentist concerns in a timely and respectful manner in the absence of the Dental Coordinator
• Opens the dental practice each weekday morning when required
• Have a full understanding of the administration systems and work processes
• Escalates repair and maintenance issues with applicable centre support contacts (including technology, facilities etc.)
• Monitor stock control – review stock holdings prior to ordering, rotate stock as required, reduce incidents of over-ordering
• 100% accuracy is to be maintained around all Health Fund claiming complying with fee structure set down by the individual Health Funds
• Ensure all billing is completed under correct service provider and responsible party

About you

• Knowledge of D4W Software
• Past exposure in the dental industry
• Extensive experience in exceptional customer service
• Great time management skills and highly organised
• Understanding of infection control procedures
• Excellent communication skills
• An ability to handle pressure and multi-task

The Benefits

• A secure opportunity with the flexibility to work at any centre throughout Australia
• Ongoing professional development and career progression
• Grow with us - opportunity to apply for the FORWARD FRONTLINE by Primary Dental, our annual professional development program
• A fun, supportive culture with a team that loves to connect and celebrate achievements
• Comprehensive on the job training and support
• Supportive dental management team with decades of experience
• Uniform provided
• Discounts on dental treatments for you and your family
• Access to corporate staff discounts

Evidence of immunisations will be required prior to commencement.

If you want to be a part of this first-class team, join the mission to help build a healthier Australia by Applying Now!