Senior Customer Service Manager
Kristina Neves Sydney
Your new company Working for one of Australia's biggest distributors, you will be joining an ever-growing and innovative organisation based in the Hills District. Committed to sustainability, digital transformation and the development of staff - it is the perfect opportunity for people leaders looking to make an impact.
Be an escalation point for key challenges, drawing on your previous industry experience to resolve and de-escalate issues, and minimise service disruptions
Demonstrated experience developing Team Leaders
Fantastic offices with onsite gym
Competitive remuneration inclusive of annual increases, generous bonus structure and access to a number of employee benefits
Fantastic support from wider senior leadership team
Your new role
You will be committed to developing your mid-tier leaders - ensuring their constant and consistent development
You will lead and motivate the wider customer service team, to achieve their goals, KPI's and ultimately their continued development tooBe an escalation point for key challenges, drawing on your previous industry experience to resolve and de-escalate issues, and minimise service disruptions
Pursue continuous improvement, collaborating with stakeholders to enhance processes and deliver first-class experiences for customers and partners.
What you'll need to succeed
Previous experience in a Contact Centre manager role - within logistics, transport, supply chain or FMCG/manufacturingDemonstrated experience developing Team Leaders
Expertise in high-volume contact centres and managing a fast-paced multi-seat customer service team
A person-orientated leader who is passionate about building high-performing teams, fostering a culture of customer-centricity and achieving outstanding results through clear communication, recognition, and collaboration.Aptitude in mitigating customer risk, de-escalation of complex customer complaints and having performance management conversations
What you'll get in return
Lead leaders and have real impact on the development of your leadership teamFantastic offices with onsite gym
Competitive remuneration inclusive of annual increases, generous bonus structure and access to a number of employee benefits
Fantastic support from wider senior leadership team
Further career development opportunities
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.Please click here to apply.
Michael PageParramatta NSW, 20 km from Sydney
The Successful Applicant
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