Newcastle - Hostel Manager

About us:

Wake Up! Byron (under Millett Group) is looking for a full-time dedicated and highly motivated manager team with a strong recorded background on management, compliance, maintenance, booking system.

The primary objective of this position is to organize and coordinate the day-to-day operations providing a range of accommodation and ensure guests' needs, wants and comfort are satisfied during their stay.

Requirements:

• Managing and oversee all aspects of Wake Up Byron
• Maintaining online reservation system and ensure accuracy of information
• Ensure that guest satisfaction is the prime focus and respond to and implement feedback
• Active promotion and marketing strategy to promote the business service and amenities
• Maintaining effective supplier and tour operator relationships;
• Upholding a high standards and quality in all aspects of the business
• Understanding of all areas of a full-service facility;
• Ensuring the compliance of all regulatory obligations including Responsible; Service of Alcohol and Occupational Health & Safety
• Training and development of staff;
• Prepare costed proposals for potential clients seeking group bookings and events.
• Maintain and co-ordinate implementation of daily, weekly and monthly hostel tasks including as cashing up, recycling and waste disposal etc.
• Periodically be ‘on call’ to cover emergency out-of-hours call out
• Ensure effective and efficient running of the hostel and that all systems, facilities and

• Oversee ordering of supplies; manage supplier relationships, ensuring good value for money in accordance with financial procedures.

Essential requirements:

• Relevant Diploma
• Minimum 2 years’ relevant work experience
• Excellent communication skills including negotiation, problem solving, conflict resolution, assessment and the ability to quickly create rapport
• Professionally presented with a warm and empathetic personality;
• Ability to work well in a team but also take ownership of tasks
• Have a strong focus on customer service, with the ability to communicate effectively, and work in a team environment
• Excellent administration skills and attention to detail.
• Ability to plan, organize and co-ordinate, working to tight deadlines using own initiative

We are offering:

Being part of our team you will be able to work in a great environment, have a salary base of $70,000 - $80,0000 + Super

Please do not hesitate to send us your Resume. Only shortlisted candidates will be contacted.

Salary: $70,000.00 – $80,000.00 per year