ServiceNow Business Analyst / System Analyst

About Us

We offer a 360-degree service while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX).

Our services include Software, Process, Custom Business Apps, integrations, CDCI and full lifecycle support for those platforms such as managed support, training and continuous improvement roadmap/strategy.

Please visit https://sysintegra.com.au to find out more about us.

The Opportunity

Here is a good opportunity for a ServiceNow Business Analyst / System Analyst to join our Melbourne or Sydney team.

Requirements:

Facilitate discussions with different teams, conduct workshops, design user stories

Design and configure solutions for Configuration Management, Asset Management and CMDB in ServiceNow

Produce the required specifications in line with the needs of the customer and the project - Business Requirements, Stakeholder Requirements, Solution Requirements, Process Mapping

Provide effort estimates for new investment requests

Ability to work both autonomously and with the wider Sysintegra team and third-party suppliers

Work in Agile as well as Hybrid delivery models

Learn and acquire new skills around additional and newer ServiceNow modules that are becoming available from time to time and master the technical configuration and development best practices as well as implementation methods.