Service Specialist

Posting Description:

Insurance Administration Support

Aon is looking for candidates with general insurance experience who have a passion for client service and an interest in developing their insurance career.

This role works with local client service team that supports Specialties Credit Solutions (Trade Credit and Surety) clients

This is a hybrid role with the flexibility to work from home and from our Aon office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

This role involves direct client support including engaging with clients in meetings and via phone, running the Trade Credit renewals from start to finish, providing support and dealing with ad hoc enquiries directly from the client as part of the local service delivery model, as well as engagement with the insurance market.

Responsibilities:

• Provide administration support to our Account Brokers regarding client insurance/risk needs
• Engaging in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements.
• Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports
• Prepare, lodge, and invoice insurance policies in an accurate and timely manner
• Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
• Enhance the client experience through outstanding customer service

How this opportunity is different

As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.

We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team.

Be you, be unique with us.

Skills and experience that will lead to success

To be successful in this role, you will be passionate about a career in insurance and have strong administration and customer service skills.

Our ideal candidate will relate to the following:

• Experience supporting Brokers with their client accounts (highly regarded)
• Experience across general insurance products (highly regarded)
• Strong communication, problem solving and analytical skills
• Excellent attention to detail
• Desire for professional development through ongoing training

This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role.

Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.

How we support our colleagues

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Please contact us to request an accommodation on ReasonableAdjustments@Aon.com