*App/Cloud Support Associate Manager* - Melbourne

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Role: App/Cloud Support Associate Manager

Roles and Responsibilities:

• Provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Use problem solving skills to keep our world class systems delivering value to our clients by maintaining custom and/or software application code.
• Work in challenging and dynamic environments.
• Increase efficiency by optimizing work across one or more clients.

Application Support Undertake some or all of the following:

• From requirements gathering through deployment, work with business users on system initiatives with responsibility for maintaining product road maps and detailed project plans
• Work closely with business users, maintain and continually enhance business systems including reporting and analysis capabilities to meet ever-changing business requirements
• Ensure the application is active and operating according to service commitments for assigned deliverables
• Organize and prioritize work effectively to facilitate resolution of problems and system continuity
• Ensure application maintenance work is being followed according to quality standards
• Ensure that primary support toward installation of application releases into production is being provided
• Assist in monitoring the budget by providing estimated-time-to-complete (ETC) and actuals for assigned tasks
• Engage the team on Risk Management and Defect Prevention best practices.
• Work with different stakeholders to gather and interpret user/system requirements into support specifications.
• Anticipate, identify, track and resolve issues and risks affecting the application
• May create operational documentation for the application

Skills and Experience Required:

• Work with team members to gather and interpret user/system requirements into design specifications
• Design and code applications to functional and technical programming standards
• Develop system specifications and interfaces for complex components
• Create operational documentation for the application
• Provide primary support for installation of application releases into production
• Maintain applications according to SLAs
• Conduct project and issue management (status reporting, issue reporting, ETC/budget reporting) for assigned scope of work
• Develop and implement testing plans
• Work across the Service Delivery Lifecycle
• Work across the Service Delivery Lifecycle on engineering solutions for new system roll-outs, major/minor enhancements, and/or ongoing maintenance of existing applications
• Analyze, design, build, and/or test new components or enhancements to existing modules

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

Please refer to this link - Employee Benefits | Accenture for a detailed description of the benefits

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