Restaurant Manager - Melbourne - ref. l1178719
The trustee for Jonzam Discretionary Trust Melbourne
Waterfront Southgate, is on the lookout for an experienced Restaurant manager. You will become part of an exciting team at one of Melbourne's most iconic restaurants with a great culture.
The successful applicants will have experience rostering, ordering, have awesome customer service skills, have experience in upmarket service, be able to meet targets (wages, purchases & sales) and be able to lead from the front. You must be able to create a warm, friendly customer focused environment that keeps our customers coming back.You must also have demonstrable experience in managing and setting up systems & procedures for the smooth & efficient running of the restaurant. Minimum 2 years experience in a similar role will be required. We are offering full time contract with $74,000 anuually
Right candidate must be able to,- Leading, inspiring and engaging the food and beverage team from the front
- The right candidate must be a hands on manager with flexibility to work weekends
- Assisting with recruitment of front of house candidates, training front of house staff and maintaining a high level of supervision
- Always ensuring outstanding customer service & encouraging staff to upsell in one with monthly event activations/promotions
- Overseeing the opening and closing of restaurant
- Stock management, ordering, monitoring COGS
- Daily reconciliation and end of day reporting accurately communicating to head office regarding daily weekly, month revenue reporting
- Updating and implementing of service standards for all staff
- Sourcing of equipment & consumables for service
- Oversee the day to day running of the restaurant including branded activations, functions and special event days
- Running a restaurant service shift from start to finish including taking orders, running food, checking food quality, making reservations, dealing with complaints and greeting customers
- Keep an updated register of all official documents needed for operations (i.e RSA & cleaning logs) -adhere and implement to the venues OH&S framework
- Lead by example and showcase a high level of outstanding customer service, positively handling all customer complaints via email, phone and social media and monitoring all feedback received through the reservation software and responding accordingly
- Arrange staff training to ensure product and brand knowledge is consistent and actioned at the highest caliber
If this sounds like you, we would love to hear from you.
Employer questions
Your application will include the following questions: Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a restaurant manager?Do you have customer service experience?
Do you have experience preparing work rosters?
How many years' experience do you have in a training & development role?
Have you worked in a role which requires a sound understanding of OH&S/WHS?
Do you have reconciliations experience?
How many years of people management experience do you have?
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