Hotel Service Operations Manager

Salary: Competitive, based on experience ($76,515)

About Us:

Infinity Hospitality is a leading hospitality establishment dedicated to providing world-class service and unforgettable guest experiences. We are seeking a Hotel Service Operations Manager to oversee daily hotel operations, ensuring seamless service and guest satisfaction.

Key Responsibilities:

• Supervise daily hotel operations, including front desk, housekeeping, food & beverage, and guest services.
• Maintain high standards of service quality and guest experience.
• Train, mentor, and manage hotel staff to ensure efficiency and excellent customer service.
• Handle guest inquiries, complaints, and special requests professionally.
• Monitor hotel occupancy, reservations, and operational performance.
• Work closely with department heads to optimize efficiency and revenue generation.
• Ensure compliance with health, safety, and hospitality industry regulations.
• Oversee budgeting, cost control, and financial planning for operational departments.

Requirements:

• Bachelor’s degree or related field preferred.
• 3+ years of experience in hotel management or a related role.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Knowledge of hotel management software and industry best practices.
• Ability to work flexible hours, including weekends and holidays.

• Competitive salary and benefits package.
• Career growth opportunities in a dynamic hospitality environment.
• A supportive and collaborative team culture.

Apply today and be part of an exceptional hospitality team!