Business Delivery & Analytics Lead
Exciting opportunity to make an impact in a rapidly growing organisation. Our team is searching for a Business Delivery & Analytics Lead who is passionate about driving and contributing to the ongoing performance of our Home Care division.
We will consider applications from candidates based in Tasmania, Victoria and New South Wales.
Who we are:As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania.
Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.
The position:
The Business Delivery & Analytics Lead plays a crucial role in the accuracy and management of our client database and reporting across Home Care systems. This role is focused on maximising Home Care financial performance via timely claiming inputs, tracking client movements via MAC portal and Service Australia, budget management, and oversight.This position will place emphasis on further defining and the development of the Home Care Reporting Framework and BI dashboards in-line with the Respect Strategic Plan and Critical Success Factors. The Business Delivery & Analytics Lead will establish and maintain cohesive working relationships focused on driving business divisional outcomes and performance.
Key Duties & Responsibilities:
- Review and sign off authority for Home Care budget publishing, ensuring accurate usage of client/government funding.
- Maintain Home Care client database within Home Care systems.
- Key interface and management with Aged Care Portal, Services Australia.
- Design and deliver operational reporting including operational performance data, weekly, monthly and quarterly reports via BI dashboard.
- Conduct analysis of key home care metrics to proactively identify solutions, influencing Home Care leaders to optimise client and employee satisfaction, financial performance, and client outcomes.
- Active contribution to Home Care system advancements and development toward the future ‘Support at Home’ model.
- Delivery of adhoc. projects relating to &/or aligned to the Respect Strategic objectives.
Requirements
What you can bring to the role:
- Experience in Reporting and Analytics, working knowledge of Aged Care and/or Health sector
- Ability to partner with, influence, and advise senior stakeholders
- Attention to detail, able to multi-task and deliver within timeframes
- Strong commercial acumen, modelling and problem-solving skills
- Analytical skillset with ability to work with, interpret data and draw meaningful insights
- Proven ability to use technology to meet deadlines whilst maintaining the highest standards of integrity and accuracy
- Current National Police Certificate (or ability to acquire).
To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.
Benefits
What we can offer you:
- Competitive salary and entitlements
- Pay incentives including not-for-profit salary packaging
- Meaningful work in a purpose-driven organisation
- A healthy and positive workplace culture
- Learning, development, and growth opportunities
- Discounted private health insurance
Our purpose:
To care for the elderly in our communities in an environment of respect, value, and belonging.
Our Values: Respect - Treat all people with fairness and dignity
Care - Look after and protect the elderly, and each otherTeamwork - Encourage, cooperate, and build trust
Courage - Do the right thing, even when it’s difficult
Integrity - Be open, honest, and trustworthy
Innovation - Think differently to solve problems.
Excellence - Drive quality to continuously improve.