Quality & Compliance Lead

About the role

As the Quality & Compliance Lead at Hearth Support Services, you will play a pivotal role in achieving accreditation and compliance requirements while ensuring best practices, continuous improvement and innovation. Reporting to the GM Business Improvement and Compliance, this position is instrumental in upholding Hearth’s commitment to delivering high-quality support that empowers individuals with disabilities to live their best lives.

• Undertaking the review of policies and procedure to ensure alignment with the NDIS practice standards, as well as keeping abreast of changing NDIS compliance requirements.
• Oversee and execute the internal audit program and audit preparation
• Incident Management including escalation to the NDIS Quality and Safeguards Commission and other regulatory bodies
• Reporting to external bodies, including monthly reporting requirements to the NDIS
• Manage the Health and Safety program for all our employees.
• Working with multiple stakeholders on key initiatives to drive quality and compliance (i.e. support plans, service agreement reviews, medication and BSP reviews, training requirements, and system improvements
• Planning processes to include short and long-range planning for operational efficiency and productivity and key investment (funding) decisions
• As the Authorised program officer, ensuring all relevant state guidelines to act as an Authorised Program Officer (APO) are met

• Experience in a quality and compliance role, preferably within the disability, healthcare or community services sector
• Demonstrable expertise in quality management systems, accreditation frameworks and regulatory compliance
• Strong analytical and problem-solving skills, with the ability to identify and address complex quality and compliance issues
• Excellent communication and stakeholder management skills, with the ability to influence and educate others
• Thorough knowledge of relevant legislation, standards and best practices within the NDIS
• Tertiary qualifications in a relevant to the Disability or othjer Health related area.

• Opportunities for professional development and career advancement
• Flexible work arrangements and a supportive, collaborative work environment
• A chance to make a real difference in the lives of those we support