Business Analyst
The purpose of a Business Analyst (BA) is to capture client requirements for configuration of our product, in accordance with the company vision, and ensure that implementation is in line with best practices. To strengthen stakeholders' relationships by delivering our product to our customers whilst executing to the purple standard.
Working within a small team in our fast-growing APAC team will offer several technical and professional challenges with rewarding outcomes.
The "superpowers" you should possess are problem solving, customer focussed and autonomous.
Typical Day as a BA at Eagle Eye ...- Bridging the gap between customer and product
- Capturing, documenting and clearly articulating client requirements, designing the solution, documenting and obtaining sign off
- Assisting in the effective delivery of multiple projects by understanding the clients requirements, systems and processes.
- Participating in technical design reviews and workshops
- Obtaining input from internal teams including product, development and architecture
- Assisting with the ongoing client relationship to drive satisfaction
- Assisting with the onboarding of partners to our platform, providing support for testing and ad hoc question throughout
- Writing and collating user stories and continuing to manage the user stories through to delivery
- Supporting the client by raising and triaging issues with the QA team during the user acceptance testing process
- Escalating critical issues to the PM
- Developing positive and productive relationships internally with Project Delivery, Development and Technical Support, and externally with customers, external partners and service providers
- Providing support to the department during the onboarding of major new clients, product road map development, new product releases, service upgrades and changes driven by new and existing customer requirements.
Requirements
You are...- Always encouraging continuous improvement and adaptable
- Commercially astute and customer focussed
- Proactive and able to work autonomously
- Achievement driven
- An excellent relationship builder
- A methodical approach to documentation
- The ability to manage multiple tasks and see them through to completion
- Exceptional communication skills, both verbal & written
- The ability to manage own time and prioritise accordingly to deliver for internal and external parties to tight deadlines
- Excellent problem-solving skills, and the ability to think on your feet to meet requirements under pressure
- Knowledge of API-driven and SaaS-based technology solutions (desirable)
- Knowledge of POS systems (desirable)
- Business related or any similar professional qualification / any software development qualification (desirable).
Benefits
We are a business run by the ex-deputy CEO of Tesco and our founder still plays a huge part in our business. We are expanding rapidly and going global, with offices now in the UK, Canada and Australia, meaning there are plenty of opportunities for progression.
We love being social and get together for beers (or soft drinks!) and snacks every Friday, as well as an annual company summer event and location-specific Christmas parties.