Brand & Content Manager
About Us
At Spacetalk, we're redefining family technology and safety through innovative digital solutions. As we transition from a hardware-led revenue model to a software-as-a-service (SaaS) platform, our mission is to deliver seamless experiences that connect families at every stage of life.Join us during this pivotal phase of growth and help shape our brand, enhance our customer engagement, and drive the next generation of family technology.
About the Role
We’re looking for a Brand and Content Manager to play an instrumental role in Spacetalk's brand evolution and customer engagement strategy. Reporting directly to the VP of Marketing, this position will develop propositions, lead the go to market across categories and develop compelling content that connects and converts new and existing customers to ensure our customers experience the very best of Spacetalk.
What You’ll Do:
- Design and execute marketing campaigns across multiple channels to drive brand awareness, customer acquisition, and user engagement.
- Develop and implement marketing strategies specifically for Spacetalk’s App, enhancing customer interaction and app adoption.
- Lead strategies to maximise retention within Spacetalk Mobile, with a data-driven approach to improve customer satisfaction and loyalty.
- Manage and optimise messaging for firmware updates, ensuring users are informed, engaged, and able to make the most of product upgrades.
- Work closely with internal teams to develop and implement a refreshed brand identity, aligning marketing communications and customer touchpoints with our new vision.
- Craft engaging, informative onboarding content for customers, ensuring they feel supported, valued, and empowered as they engage with Spacetalk’s products and services.
- Experience producing and implementing content to be used for social, website, App, SMS, EDM's that enhance the customer experience.
- Proven experience in delivering effective brand and content marketing campaigns and initiatives.
- Experience with app or mobile product marketing, ideally in a SaaS, tech, or retail customer-focused environment.
- Strong understanding of customer retention strategies, with experience in analysing data and creating actionable insights to improve customer lifetime value.
- Ability to develop clear, impactful messaging across multiple touch points, from firmware updates to product onboarding.
- A proactive problem-solver who can work independently and collaboratively within a lean, dynamic team environment.
- Strong understanding of customer journeys and strategies to enhance retention and loyalty.
- Exceptional collaboration and communication skills, with the ability to influence cross-functional teams.
- Competitive salary with performance-based incentives.
- Progressive leave policies, including paid parental leave, community service leave, and birthday leave.
- Flexible working environment with a hybrid model of remote work and office presence.
- The chance to join a dynamic, fast-paced startup culture and play a pivotal role in Spacetalk’s international growth.
- Career progression opportunities as Spacetalk continues to scale.
Why Join Us?
At Spacetalk, we believe in innovation, integrity, and a customer-first approach in everything we do. As we expand globally, we are committed to delivering best-in-class products that connect and empower families through seamless technology.
Our Values—Innovate, Engage & Elevate—are at the heart of how we work and grow together as a team. You’ll be joining a company in an exciting growth phase, with the opportunity to make a meaningful impact on our brand, digital growth, and the experiences of our customers.
If you’re ready to lead brand activation, engage customers, and drive results through creative digital growth and retention strategies, we’d love to hear from you.
Apply today and help Spacetalk create lasting connections for families around the world!