Moorabbin - Customer Service Representative
Combine your skills and passions into one in this fast-paced and rapidly growing business, with countless possibilities for personal career development!
We’re excited to be recruiting for a permanent full-time Customer Service Representative role within our Moorabbin Head Office to focus on our retail customer service with portfolio brands. This is a pivotal role that will require superior organizational and communication skills, and an interest in our brands / sport / the outdoors will ensure you are aligned to our company culture.
Your new role...
Responsibilities will include:
- Actively manage customers order book / backorders across all Amer retail accounts
- Managing retail orders from placement to fulfilment using SAP and Microsoft Office
- Responding to customer enquiries via telephone and email to provide problem resolution
- Approving and processing replacement products or value credit to customers
- Support Sales teams, Brand Managers and other stakeholders on CS and order book matters
- Provide order book reporting to various stakeholders
- Process credit notes
- Liaise with supply chain team on arrival of inventory
- Experience in a similar customer service role dealing with multiple touch points for a customer
- Confident using Microsoft Office
- Experience with SAP (desirable)
- Strong communicator
- Someone who is process driven
- Experience working for sporting goods and/or technical product (highly regarded)
- A passion for our sports is a bonus!
- Free product and generous allowances to get you kitted out for all your sporting adventures!
- Flexible, family and pet friendly working environment, including additional school holiday flexibility / support.
- Work in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies
- Free Access to a gym, weekly HIIT classes, table tennis social competitions and more
- Support in career development, wellbeing and personal growth
- Regular staff activity days, including camping, snow trips, fun runs and more!
- Company supported volunteering program
- Modern open plan office located in a developed hub of Melbourne’s South Eastern Suburbs with free parking!
So, who’s keen?
We’re looking to bring on board a highly effective and proactive individual who has experience of providing outstanding customer service and resolving problems. Candidates who have knowledge of our products are encouraged to apply.
No candidate will meet every single desired skill and qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Apply today with your CV and cover letter.