Service Advisor
The Company
Our client is committed to excellence in engineering and manufacturing. With a global presence and a dedication to innovation, they strive to create an environment where their employees can thrive and contribute to collective success. They specialise in producing quality cleaning and clearing equipment for all environments.
With 19 sites across 5 continents, our client is a leader in their field and are expanding yearly.
The Role
Supporting the Service Manager and Customer Service Team you will act as the first point of call to their customers. This is to ensure complete customer satisfaction within the after sales & service experience. You will coordinate and allocate the activities of Service Technicians and ensure all designated works are completed in a timely manner and that customers are kept updated with the progress of works.
- Answer incoming calls for the Customer Service Centre and provide advice regarding products, equipment, and service offering.
- Receive requests for service work and allocate and schedule works and keeping the customer informed of the progress of their job.
- Process and invoice all completed workshop jobs and complete the month end process.
- Compile and complete service reports, quotes and raise purchase orders.
- Maximise workshop sales of labour, parts and consumables ensuring part availability for jobs.
- Manage the administration of warranty jobs, parts, and storage.
- Relevant experience working in customer service or administrative setting.
- Strong customer focus, with a background in vehicle servicing an advantage.
- Ability to work well under pressure in a fast-paced environment.
- Demonstrated ability to deal with a wide range of internal and external stakeholders and customers.
- A flexible and adaptive working approach.
- Technical knowledge and familiarity with refuse products and equipment.
- Experience working with a mobile workforce or in a similar environment is desirable.
Apply Today
Please send your resume by clicking on the apply button. For further information feel free to reach out to Hollie on (03) 9239 8116
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