Technical Support Intern, Energy Products
This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.Qualified persons may have a background in the energy industry or technical customer support.
Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight.
Most importantly, your core values include a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy product ownership experience is a true pleasure. Provide the highest level of customer support by answering inbound calls and emailsEvaluate the needs of customers and work in a creative, proactive manner to resolve technical issues with the battery systemsEducate our Installers and customers so they have optimal confidence in the operation of their energy storage systemDetermine if a technical solution can be resolved via phone or if service or further diagnostics is neededCommunicate customers concerns with technical support Tier 2, Service Engineering, or Field Service as necessary.Accurately record issues and data into CRM databaseThis role may require a shifted work week on occassion Electrical or Mechatronics engineering background strongly preferredExcellent written and oral English communications skillsExcellent customer service skillsAbility to prioritize effectively and handle shifting prioritiesExperience with CRM systems and MS Office SuiteEnergy industry experience or background in technical support or call center environment preferredUnderstanding of distributed generation and/or energy storage systems preferredAbility to follow oral and written instructions with attention to detailWillingness to learn about new and innovative technologiesWillingness to assist and teach others on the teamEstablish and maintain positive, cooperative, working relationshipsEffectively handle multiple priorities, organize workload, and meet deadlines