Software Support Engineer

Join Our Team as a Software Support Engineer (SSE)

You'll work closely with customers, often via Zoom, to troubleshoot technical issues related to our software and their environments, including firewalls, third-party authentication, and general IT challenges.

In this role, you'll be a valued member of our product development team, influencing the evolution of our products to enhance customer satisfaction and resolve common pain points.

We're looking for someone who:

• Loves solving problems: You're driven to find the true root cause of issues and won’t stop until it's resolved.
• Communicates effectively: You're responsive, articulate, and ready to help customers even during off-hours when needed.
• Has dual OS expertise: You're comfortable with both Linux and Windows and familiar with cloud environments like AWS or Azure.
• Constantly improves: You're always looking for ways to better your craft, support your teammates, and innovate.
• Pays attention to detail: You enjoy digging through logs to piece together clues and uncover the root cause.
• Is patient and empathetic: You excel at supporting customers with care and understanding.
• Learns quickly: You’re often the one suggesting new ideas and elevating the team’s standards. You know how to make your ideas heard while being a team player.
• Is technically adept: You can deep dive into issues using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools, with a solid grasp of networking technologies like TCP/IP, HTTP(S), and Ethernet.
• Can support the APAC region. 8 AM – 5 PM MYT – Can work other locations, but this is the base time to cover (Japan, Malaysia, Australia, and New Zealand as examples)

• You have a bachelor's or associate degree in Computer Science, Information Technology, Information Systems, or a related field.
• You’re open to periodic travel to work with customers on-site or attend meetups for some face-to-face time with your colleagues.
• Experience with Linux and Windows, and familiarity with cloud environments like AWS or Azure.
• Experience with using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools.
• You know how to balance work with life, and you're looking for a role that respects that.
• You’re excited about working with smart, passionate people in a scale-up environment with great investors and a bright future.

If this sounds like you, we’d love to have you on board. Apply today and help us shape the future of our product and customer experience!