Senior Solution Engineer – Construction & Analytics
Expected Salary: 130-150k base + super AUD / Year
About Us
Cupix Launched in Australia in 2022, Cupix is a Spatial Digital Twin Platform company on a mission to enable the construction industry to maximise project outcomes by mirroring construction sites into virtual spaces in minutes. Cupix is a fast growing startup with offices in the USA and Korea, and satellite teams in the UK and Australia.Combining AI and BIM technologies, Cupix’s flagship product, CupixWorks, is a SaaS platform which transforms 360 photos taken by off-the-shelf 360 cameras into a virtual 3D space and provides a cloud based unified platform for industry data formats.
CupixWorks leverages AI to provide construction progress insights to customers. CupixWorks is used by Building and Infrastructure clients spanning across projects such as high rise buildings, data centres, processing plants, railway stations and tunnels, and more.
Our customers rely on CupixWorks to enhance collaboration, speed up decision-making, reduce risk, and improve overall project outcomes.
The Role
Snr Solutions Engineer - Construction Solutions & Analytics We are looking for an experienced Solutions Engineer to build a trusted technical advisor relationship with our construction customers and be the technical representative for Cupix’s products and services.This will be a hybrid role working with Customers in Australia / New Zealand and Singapore / Malaysia. This role is remote with a mix of working from home, attending in person meetings at customer offices, construction sites and conferences. Reporting to the APAC Director of Customer Success, your responsibilities will include helping customers evaluate the solution, responding to technical questions, and training and supporting prospective customers that are testing the solution before they transact with Cupix.
You will support customers throughout the pre-sales and post-sales lifecycle by setting up accounts, onboarding and training customers, nurturing customers from initial capture to contract execution, and providing first point of contact for support.You will also work closely with the Customer Success Manager to find expansion opportunities and grow the account. This role is remote with a mix of working from home, attending in person meetings at customer offices, construction sites and conferences.
The candidate will need to reside along the east coast of Australia (Sydney, Melbourne, Brisbane regions).
Role Responsibilities (what you will do): Partner with Account Executives to drive deals from pilot to close.
Partner with Customer Success to drive growth in renewalsDrive the discovery process, helping to uncover your customer’s current pains and align to their business objectives
Prepare and deliver high impact presentations and demonstrations which show CupixWorks’ value proposition
Guide customers through the evaluation process of CupixWorks ensuring that our solution meets key business objectives and technical requirementsBecome the first line of defence for technical activities, such as RFI responses, product demonstrations, customer onboardings, workflow mapping, technical support
Act as a liaison between internal stakeholders, including Product and Customer Success, sharing customer feedback and facilitating a smooth post-sales handoff
Develop a technical understanding of the competitive landscape and Cupix’s differentiators.
In tough competitive deals we want you to be an expert that can be pulled in to discuss differentiators and help run pilots to knock out competition for major prospective clients
Technical Focus (Cupix Products):Cupixworks: Responsible for presale activities
SiteInsights: Responsible for presale demos
Running workshops to scope set-up of SiteInsights Collecting required information from customer to set-up project (Project Plan, BIM models etc) Set-up of SiteInsightsExplaining benefits SiteInsights and metrics from reports / dashboards Liaising with customers on regular basis to discuss changes in SightInsights schedule
Capturing ROI customers have achieved from running SiteInsights on projects.
Driving adoption of SiteInsights Documenting customer feedback for SiteInsights and discussing with Product Team Assisting Technical support in troubleshooting
Who you are: You can discover and understand customer pain points and requirements
You have the technical savvy to work with industry technologies used in customer workflowsYou are curious about technical possibilities and enjoy experimenting with different workflows
You have strong, professional communication skills -- written, verbal.
Be able to deliver professional and impactful presentations online and in-person.
You can manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts
You are analytical, detail-driven and a master multitasker
You are a flexible team player who can adapt to the pace of a fast moving start-up
What you bring:Experience in a customer-facing, B2B role Experience in Technical Pre-sales, Technical Support or a client facing technical role
Experience in or in-depth familiarity with the Construction Industry Bonus points for… Previous experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction Bonus points for a detailed understanding of CDE and Construction/Project Management solutions
Why you should work with usYou will have the trust and flexibility to do what needs to be done
Lots of growth and development potential: you are joining us as we scale up
You will be making a direct impact on Australia and New Zealand’s construction industry Cupix is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, colour, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Required QualificationsApplicants must be eligible to work in Australia Mandatory skills for role
Presales experience of +5 years in Construction / SaaS & presales.
Indepth understanding of Construction, FM and Inspection workflows.
Advanced understanding of CupixWorks and SiteInsights.
Advanced configuration of CupixWorks Projects.
Setup of SiteInsights.
Analysis of SiteInsights results and presentation to customers.
Experience in analysis of customer workflows in construction, FM and Inspection.
Understanding of Reality capture techniques.
Hands on experience of 360 captures for Construction, FM and Inspection projects.
Advanced knowledge of editing captures using Capture Editor Technology
Evangelist presence in APAC marketplace.
Technical Presales experience in Singapore and Malaysia