[ref. c30830117] Team Leader - Customer Service Centre - Sydney
The company
We are partnered with a leading global firm who partner with insurers to support impacted claimants in their time of need. Our client are able to deliver exceptional customer support and partner with leading providers.
An opportunity is available imminently for an experienced customer service center team leader to join their head office in Sydney for an initial period of 3 months.
About the role- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Assists management with hiring processes and new team member training
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Develops strategies to promote team member adherence to company regulations and performance goals
- Conducts team meetings to update members on best practices and continuing expectations
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
About You
Our client is looking for someone who is an experienced call centre team leader, who is experienced in team leadership and who is motivated to drive change within the business through process improvement and innovation.
Strong communication skills, and a commitment to achieving excellent results are highly valued. Building strong relationships with internal and external stakeholders is key, as is thriving in a fast-paced environment. Good people management skills, self-confidence, persuasive skills, and a structured, goal-oriented working style are all important traits the business is looking for.
You may also have:
- Strong people management skills
- Experience leading a team within a call centre
- Excellent attention to detail
- Experience with dispute resolution
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