Customer Service Representative

Are you passionate about creating positive experiences for students and their families? At Contour Education, we’re dedicated to supporting students throughout their educational journey, and our Customer Service Representatives are at the heart of delivering exceptional service every day.

If you’re empathetic, reliable, and love being part of a dynamic, people-focused environment, this part-time role, based at our Box Hill campus primarily, is your opportunity to make a difference.

Who Are We

Recognised as one of Australia’s fastest-growing startups for 4 straight years, we’re not slowing down!

The Role

• Support Students & Parents: Handle incoming enquiries via Missive and Podium about schedules, invoicing, rescheduling, and general information, ensuring quick, professional, and solutions-oriented responses.
• Oversee Campus Operations: Keep the campus running smoothly by managing administrative tasks, maintaining stock and equipment, and preparing classrooms to create a welcoming learning environment.
• Engage with Customers: Assist walk-in students and parents at the campus, providing support and information in a patient, empathetic manner.
• Maintain High Standards: Monitor and address any operational issues during classes, ensuring a seamless and enjoyable experience for everyone involved.

• A Great Communicator: You listen actively, show patience, and deliver clear, empathetic communication that leaves a lasting positive impression.
• Organised & Detail-Oriented: You juggle multiple tasks efficiently and ensure accuracy in everything from scheduling to record-keeping.
• Proactive & Adaptable: You’re quick to solve problems and flexible in managing the day-to-day demands of campus operations.
• Tech-Savvy: You’re comfortable using tools like Missive and Podium and eager to learn new systems as needed.

• Meaningful Impact: Be a key part of a team that supports students in achieving their educational goals.
• Supportive Environment: Work in a collaborative and dynamic workplace where your efforts are valued.
• Diverse Role: Enjoy a mix of administrative, customer service, and operational tasks that keep things interesting.
• Flexible Hours: Fit work around your schedule with weekend shifts available.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Requirements

Skill Requirements

🙏 Honesty and Integrity

💞 High Level of Empathy

🔎 Detail Oriented & Organised

🔥 Energy and Enthusiasm

🗣️ Excellent Customer Service Skills

💪 Independence & Proactiveness

🤝 Willing to Listen, Learn & Grow

🧠 Intelligence & Creativity

Experience Requirements

📜 Completed the VCE and Performed Well

🎓 Bachelor's Degree (or currently studying) in Commerce//Business or a related field

🕒 Prior Retail, Hospitality, Call Centre and/or Customer Service Experience (ideal)

Personal Requirements

☃️ Passionate and Engaged (we want you to be able to vibe with students and peers on campus!)

🔮 Long-Term Mindset & Vision (if you're selected, we'd like you to come for the ride for as long as you can!)

💖 Genuine Desire to Help Students & Parents (it's our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as Customer Service to be as smooth as possible!)

🗓️ Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks :()

⏳ Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)

🚗 Travel to Box Hill

🤫 Sign an NDA (e.g. can't distribute our resources/company info to others)

❌ Agree to a non-compete clause (e.g. you can't sell similar services for others, exceptions apply, check with us!)

🎓 Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances!)

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your customer service and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.