Senior Product Designer
Who are we?
So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.
As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.
We saw significant growth in 2024 and that's not about to change. We are on track to break records in 2025, scaling at pace, making this the perfect time to join CreditorWatch.
Our Purpose
✅ Empower Australian businesses to trade confidently with their customers.
Our Mission
🏆 We aim to be number one in our industry by delivering unique data insights and innovative products.
Your Role & Team
Are you passionate about solving real customer problems and designing experiences that make a difference? As a Senior Product Designer, you’ll play a key role in helping us reshape the trade credit landscape, making commercial risk insights accessible to all Australian businesses.
You’ll work as part of a collaborative, cross-functional team to design intuitive and trustworthy experiences that span the entire customer journey. Your work will empower businesses to make smarter, more confident credit decisions that drive real impact.
This role reports directly to the Head of Product Design and is a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office.
Some of your responsibilities include and are not limited to:
- Partner closely with the Product Manager and Lead Engineer on your team to scope, shape, and deliver high-impact product experiences.
- Drive the design process from discovery to release, making informed delivery decisions that balance short-term value with long-term product vision.
- Champion simplicity in design, not by oversimplifying, but by making complex workflows intuitive and easy to understand.
- Strategically balance customer needs with business goals, always advocating for usability and trust.
- Conduct customer research, analyse data, map out user flows, and validate ideas through continuous discovery.
- Own and evolve the user experience within your product area, becoming a subject matter expert.
- Run design workshops, align stakeholders, and bring clarity to complex problems.
- Collaborate with the broader design team to maintain design consistency, raise our design bar, and contribute to shared patterns and systems.
- Share work early and often, providing and welcoming feedback.
- Proven experience as a Senior Product Designer within a digital product environment.
- A strong portfolio demonstrating clean, intuitive and user-centred designs that have delivered measurable impact. (B2B or fintech a plus).
- Proven experience in scoping, shaping and iterating on a product through multiple releases. Using feedback cycles and phased delivery to steadily evolve a product toward its full potential.
- A pragmatic mindset, you understand when to aim for better and when to move fast and how to prioritise based on business value and user needs.
- A love of data and user insights, confident running user research sessions, synthesising insights, and using both qualitative and quantitative data to inform your decisions.
- Collaborative spirit — you thrive in cross-functional teams and value feedback as part of the process.
- The ability to thrive in a fast-paced, changing environment. Enjoy taking on new experiences and overcoming complex challenges.
- An interest in how AI can enhance both the design process and the customer experience, using emerging tools to work more efficiently and to explore new opportunities for product innovation.
- Strong understanding of system design, design thinking, and human-centred product development.
- Excellent communication skills — you can clearly articulate design decisions and influence outcomes, using storytelling to bring others on the journey.
- Skilled in Figma, with solid knowledge of design systems, workflows, and interaction patterns.
More than just work
🏃🏽♀️ Keep Active – All employees get a Fitness First Platinum gym membership.
☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!
📲 Phone Credits - We pay you $50 per month to put towards your plans - how good.
❤️🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.
💆🏽♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.
💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.
🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.
👩🏻⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.
Our Values
⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.
👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.
📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.
🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.
Recruitment Process – We like to keep it simple!- Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match!
- Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
- Functional Meeting – Let’s get technical. Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
- Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.
We are committed to you
We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.
We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.