Accommodation and Guest Services Manager
Employer: Bearded Dragon Hotel, Tamborine QLD
Employment Type: Full-Time
Salary: AUD 75,000 – 80,000 plus superannuation
Position Overview:
Bearded Dragon Hotel is a boutique hospitality venue in the Gold Coast Hinterland, offering a unique blend of casual dining, events, and rustic accommodation experiences. We are seeking a dedicated Accommodation and Guest Services Manager to oversee the delivery of our core guest services, with responsibility for accommodation bookings, room readiness, housekeeping oversight, and front-of-house experience across day-to-day operations.
This position plays a critical coordination role between the restaurant, housekeeping, and reception areas, ensuring that all guests receive consistently high levels of service across all touchpoints.
Key Duties and Responsibilities:
Guest Accommodation & Front Office- Manage and oversee daily accommodation bookings and reservations systems.
- Ensure timely check-ins, check-outs, and coordination of guest room preparation.
- Provide frontline support to guests on-site, assisting with inquiries and resolving service issues promptly.
- Monitor guest feedback to continuously improve service standards.
- Coordinate daily housekeeping schedules and room turnaround priorities.
- Conduct routine inspections to ensure guest rooms meet hygiene and presentation standards.
- Liaise with suppliers for cleaning products and amenity restocking.
- Assist in onboarding and basic training of housekeeping team members.
- Collaborate with front-of-house and kitchen staff to ensure seamless transitions between accommodation and restaurant services.
- Assist in managing casual staff during peak service periods or events.
- Oversee dining area readiness for in-house guest breakfast or special packages.
- Assist with shift rosters, general staff direction, and task follow-ups.
- Ensure compliance with health and safety regulations and general venue cleanliness.
- Maintain knowledge of venue promotions, package deals, and local tourism recommendations.
- Process guest transactions, basic invoicing, and incident reporting.
- Maintain accurate records for bookings, room maintenance, and guest feedback.
- Report issues and improvements to the Venue Manager.
Skills and Experience:
- At least 2 years' experience in hospitality, guest services, or accommodation operations.
- Proven ability to coordinate small teams across cleaning, reception, and service roles.
- Excellent communication skills and commitment to customer satisfaction.
- Working knowledge of reservation systems, housekeeping protocols, and guest management practices.
- Understanding of workplace hygiene and WHS requirements in hospitality.