Hotel Manager - Second in Charge at The Albert Hotel (Mosman)

At the heart of our business is our commitment to making every guest feel at home.

This role is an excellent opportunity for a hospitality professional with strong leadership skills, operational expertise, and a passion for guest satisfaction.

This position requires dual reporting responsibilities: you will report directly to the General Manager of The Albert Hotel for day-to-day hotel operations, and also to the Chief Operating Officer/Chief Financial Officer of Emerald City Hotels Group for group-wide operational and financial matters.

Key Responsibilities:

• Operational Management: Oversee daily operations at The Albert Hotel, ensuring smooth guest experiences, and support the operational standards for other properties in the group.
• Dual Reporting and Coordination: Collaborate closely with the General Manager of The Albert Hotel on site-specific goals and with the Chief Operating Officer/Chief Financial Officer (COO/CFO) on group-wide financial and operational targets.
• Guest Satisfaction: Deliver exceptional guest service by responding to inquiries and managing feedback processes to enhance satisfaction across all properties.
• Reservation and Revenue Oversight: Supervise the reservation process, monitor room availability, and optimise occupancy and revenue across The Albert Hotel and other properties within the group.
• Team Leadership: Train and lead staff across front desk, manage housekeeping, and maintenance teams, fostering a positive and productive work environment.
• Financial Management: Develop and meet revenue, occupancy, and cost-control goals, and report on financial performance to the General Manager and COO/CFO.
• Facilities Management and Compliance: Ensure the upkeep of hotel facilities, coordinate maintenance, and adhere to health and safety regulations.
• Cross-Property Coordination: Oversee operations at Dalziel Lodge and North Sydney Suites, ensuring consistency in guest service and operational standards across all properties. Monitor financial performance and provide regular updates to the Chief Operating Officer / Chief Financial Officer.
• Contribute to long-term strategies aimed at improving the Group’s overall success

Requirements:

• Bachelor’s degree in hospitality management, Business Administration, or a related field. A Master’s degree is a plus.
• A minimum of 5 years’ experience in hotel management, with a strong focus on guest relations and operational efficiency.
• Proven leadership skills and the ability to lead and motivate diverse teams.
• Proficient in hotel management software and Microsoft Office.
• Strong communication skills with an emphasis on relationship-building and collaborative problem-solving.
• Strong financial acumen.
• Demonstrated experience in improving operational efficiency and guest satisfaction.

Benefits:

• Competitive salary package.
• Opportunities for career growth within the Emerald City Hotels Group.
• Employee discounts across our hotel properties.
• Collaborative and supportive work environment.
• Participation in performance-related bonus subject to achievement of key performance indicators (KPIs) and performance of the business also. The performance-related bonus is at the company’s discretion.

If you’re a dynamic and driven hospitality professional with a passion for delivering exceptional guest experiences, we’d love to hear from you!

Supplementary Pay:

• Performance bonus

Education:

• Bachelor Degree (Required)

Experience:

• Hotel management: 5 years (Required)
• Customer relationship management: 3 years (Required)
• Customer service: 3 years (Preferred)
• Team management: 3 years (Required)
• Financial acumen: 2 years (Preferred)
• hotel management software: 3 years (Required)

Licence/Certification:

• RSA (Required)
• Food Handling Certificate (Required)

Work Authorisation:

• Australia (Required)

Application Deadline: 08/12/2024