Account Support Specialist

About Blackhawk Network:

BHN’s network spans across the globe with over 400,000 consumer touchpoints.

Overview:

This role is ideal for someone who is wanting to take their first step in to Account Management and who is highly organized, communicative, and able to handle multiple tasks with ease.

Responsibilities:

• Manage and maintain relationships with a portfolio of low-revenue clients.
• Act as the primary point of contact for clients, responding promptly to inquiries and concerns.
• Provide low-touch support, ensuring that clients' needs are met without extensive involvement.
• Assist clients with product/service questions, usage guidance, and troubleshooting.
• Escalate any issues to senior account managers or support teams as necessary.
• Regularly check in with clients to ensure satisfaction and identify any potential upsell opportunities.
• Ensure client data and communications are accurately maintained in CRM systems.
• Collaborate with internal teams to resolve client issues and ensure smooth service delivery.
• Provide regular reports on account status and client satisfaction.
• Maintain a thorough understanding of our products/services to effectively assist clients.

Qualifications:

• 1-2 years of experience in customer service, account management, or a related role.
• Strong communication skills, both written and verbal.
• Excellent organizational skills and attention to detail.
• Can-do positive attitude
• Ability to manage multiple accounts simultaneously.
• Proficient in Microsoft Office Suite.
• Problem-solving mindset with the ability to handle client requests efficiently.
• Ability to work independently while also being a team player.
• This is a Hybrid role.